Looking for a job

Stipo Perisa

@sperisa

I turn messy data into clear insights and improve processes that help teams work smarter. Seeking a remote role in data or operations.

United States

Message

What I'm looking for

I’m seeking a full-time remote role with a strong focus on data quality, reporting, and operational problem-solving. I’m at my best in structured, collaborative environments with healthy work–life balance and no on-call duties. I’m looking for a team where I can contribute through detail-driven work while expanding my skills in SQL, Python, and data analytics.

My career began in IT support, but the work that has motivated me most involves auditing data, improving processes, and creating clear reports that help teams operate smoothly. I’m passionate about data accuracy, problem-solving, and making complex information easy to understand. I’ve worked closely with cross-functional teams, from cybersecurity to billing, and I love adapting to new tools and systems. I’m continuing to grow my SQL and Python skills and am looking for a remote role where I can contribute to data operations or analytics while strengthening my technical abilities.

Experience

Work history, roles, and key accomplishments

Current

Associate Centralize Services Specialist

Current

ET&T, inc.

Nov 2024 - Present (1 year 1 month)

Provide Tier 1–2 support with 98% satisfaction, manage Bullphish phishing campaigns, analyze results, and coordinate training. Conduct compliance audits and create automated reports and dashboards in Excel. Collaborate on QBRs, streamline workflows, and enhance data integrity and operational efficiency. Improve reporting accuracy and support teams through clear, reliable follow-through.

Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Teams Data Analysis Data Entry Data Entry & Processing Account Management Technical Support Technical Documentation Customer Service Cybersecurity Advisory Phishing Compliance Audits Cross Functional Collaboration

Current

Remote Support Technician

Current

ET&T, inc.

May 2024 - Present (1 year 7 months)

Managed Level 1 tickets within a 15-minute SLA, documented issues, and improved workflows using Scribe and Upnote. Analyzed trends, resolved VPN disruptions, refined onboarding processes, supported hardware tracking, and strengthened data accuracy. Collaborated with leadership to enhance response times and reporting, earning a promotion for reliability.

Network Operations Center Specialist

Single Digits, inc.

Jan 2023 - May 2023 (4 months)

Managed Level 2–3 tickets, troubleshooting advanced network issues and coordinating with engineers. Led a project deploying 20 AT&T Netgate devices, built documentation, improved escalation workflows, reduced backlog by 50%, enhanced reporting, supported trend analysis, and trained junior staff to boost resolution rates.

Network

Single Digits, inc.

Aug 2022 - Jan 2023 (5 months)

Handled Level 1–2 tickets, resolving complex network issues with 97% satisfaction. Troubleshot wireless access points, documented incidents in Salesforce, reconciled discrepancies, configured event SSIDs, and improved processes by identifying recurring issues. Recognized for analytical skill and promoted for accuracy and reliability.

Technical Support Technical Documentation Technical Writing Technical Troubleshooting Salesforce Salesforce CRM Reconciliations Analytical Skills Analytical Thinking Data Entry Data Ethics Incident Management Ticket Resolution Observability Organizational Skills Cross Functional Collaboration Network Performance Management (NPM)

Associate Building Engineer

Family Employment

Aug 2016 - Aug 2022 (6 years)

Supported building maintenance by organizing workflows, managing cleaning tasks, and assisting with inventory and repairs. Troubleshot tenant device issues and documented needs to improve efficiency. Applied strong organizational and problem-solving skills that built the foundation for later analytical and IT roles.