Open to opportunities

Deja Wallace

@dejawallace

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Motivated IT professional with a solid foundation in data analysis.

United States

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What I'm looking for

I am looking for a long-lasting career in IT, focusing on data analysis and system administration.

I am a motivated and meticulous IT professional with a solid foundation in system administration, scripting, and data analysis. My experience includes building dashboards, writing SPL queries, and onboarding data sources, which has equipped me with the skills necessary to excel in the IT field. I am passionate about leveraging technology to solve problems and improve processes.

Throughout my career, I have demonstrated my ability to manage technology-enabled assets efficiently and maintain system functionality by analyzing errors and resolving issues. My roles have ranged from an Outbound Call Specialist to a Field Technician, where I have honed my problem-solving skills and attention to detail. I am committed to continuous learning and professional development, currently pursuing a Bachelor's Degree in Applied Science in Cybersecurity.

Experience

Work history, roles, and key accomplishments

Outbound Call Specialist

ERMA / RAFT

Jan 2021 - Present (4 years 5 months)

Accurately attached personal documents to the correct applicant profile. Determined eligibility for funding programs. Conducted outbound calls to retrieve missing documentation.

Problem Solving Customer Engagement Outbound Calling Microsoft Office 365

Field Technician

Uber Jump

Jan 2019 - Present (6 years 5 months)

Managed the deployment of technology-enabled assets efficiency. Maintained system functionally by analyzing errors and resolving issues. Diagnosed and troubleshoot malfunctioning scooters, enhancing operational reliability.

Problem Solving Troubleshooting Reliability Python Programming Cisco Packet Tracer

Overnight Auditor/Valet

Towne Park Valet

Jan 2016 - Present (9 years 5 months)

Maintained correct inventory and conducted nightly audits to ensure 100% accuracy and compliance with security protocols. Analyzed detailed reports for discrepancies and provided concise feedback to hotel management.

Inventory Management Auditing Reporting Data Analysis Security Protocols Problem Solving

Concierge

Planned Companies

Jan 2014 - Present (11 years 5 months)

Established great hospitality for residents and guests. Managed package deliveries with precision by notifying residents accurately in apartment in database. Coordinated and fulfilled residents’ reservation request for available amenities.

Hospitality Customer Service Coordination Problem Solving

Sales

Hertz Car Rental

Jan 2012 - Present (13 years 5 months)

Exceeded sale targets by effectively upselling. Managed full vehicle inventory. Maintained 100% accuracy of inventory with regular maintenance.

Sales Upselling Inventory Management Customer Service Problem Solving Reporting

Host Manager

Green-Springs Retirement Home

Jan 2010 - Present (15 years 5 months)

Provided exceptional service while accommodating residents and their guests. Coordinated extraordinary event in a controlled environment.

Hospitality Customer Service Event Coordination Problem Solving Leadership

Education

Degrees, certifications, and relevant coursework

George Mason University

Bachelor of Science, Applied Science in Cybersecurity

2024 - 2028

Pursuing a Bachelor of Science degree focused on Applied Science in Cybersecurity. Coursework includes foundational principles of cybersecurity, network security, and defensive strategies. Expected graduation in 2028.

Northern Virginia Community College

Associate of Science, Applied Science in Cybersecurity

2024 - 2026

Enrolled in an Associate of Science program specializing in Applied Science in Cybersecurity. Curriculum covers core concepts in information security and network fundamentals. Anticipated completion in 2026.