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BG
Canada100k-150k USD
Accomplished Identity and Access Management specialist with 10+ years experience.
Experience
Business Management Analyst
TD Bank
Jun 2017 - Present (8 years 5 months)
Business Analyst
Sterling Talent Solutions
Jul 2013 - Dec 2016 (3 years 5 months)
Technical Support Analyst
Convergys
Aug 2010 - Sep 2011 (1 year 1 month)
Product-focused solutions consultant and AI product builder driving measurable business value.
Experience
AI Solutions Intern
Ingram Micro, Inc
Jun 2024 - Aug 2024 (2 months)
Solutions Consultant
SmartRecruiters, Inc
Jun 2021 - Jul 2022 (1 year 1 month)
Solutions Analyst
SmartRecruiters, Inc
Feb 2021 - May 2021 (3 months)
Dynamic Enterprise Sales Leader specializing in Digital Transformation.
Experience
Business Development Manager – Enterprise Software
Presidio
Dec 2021 - Present (3 years 11 months)
Vice President Technology Solutions
ATSG/MTM Technologies, Inc.
Apr 2019 - Nov 2021 (2 years 7 months)
Senior Technical Account Manager
NU
United States80k-150k USD
LMS Expert | Program and Project Management
Experience
Senior Specialist - Program & Project Management
LTIMindtree – TOYOTA
Nov 2024 - Apr 2025 (5 months)
Learning Tech Analyst
NIIT Limited – META
Aug 2021 - Nov 2024 (3 years 3 months)
SKSenior Salesforce Business Analyst driving enterprise transformations and scalable CRM solutions.
Experience
Senior Salesforce Business Analyst
TriNet
Sep 2013 - Present (12 years 2 months)
MSQuality assurance specialist focused on data verification and automation.
Experience
QA Specialist
TrendMD
Dec 2020 - Jul 2025 (4 years 7 months)
Sales Assistant
TrendMD
Aug 2018 - Aug 2020 (2 years)
Customer Support Agent
Blazingboost
Jan 2021 - Dec 2021 (11 months)
MI
Lebanon45k-75k USD
Solution Architecture Specialist with expertise in enterprise solutions and telecom.
Experience
Solution Architect
Vanrise
Aug 2022 - Present (3 years 3 months)
Team Leader
Vanrise
CCUnited States250k-350k USD
ERP and AI implementation leader driving Oracle and SAP transformations with measurable ROI.
Experience
ERP Program Manager
Byrne Dairy
Jan 2021 - Present (4 years 10 months)
Knowledge manager and information architect who makes enterprise knowledge discoverable and trusted.
Experience
Information Architect
Indiana Farm Bureau Insurance
Jan 2023 - Jan 2025 (2 years)
FASenior Information Architect
Fusion Alliance
Jan 2010 - Jan 2023 (13 years)
Technical Writer
Boyer Technologies
MBCommunications specialist with expertise in content creation and analysis.
Experience
Communications Specialist, TechStyleOS
Awesome CX
Jan 2024 - Present (1 year 10 months)
Communications Apprentice
Awesome CX
Nov 2022 - Present (3 years)
Tier 1 Customer Service Agent
Enterprise Knowledge Manager focused on data-driven digital modernization for government.
Experience
Education Site Manager
US Air Force Civilian
Jan 2024 - Present (1 year 10 months)
Knowledge Management Specialist
Osi Vision LLC
Jan 2022 - Dec 2024 (2 years 11 months)
UFMedical Technician
MKMotivated IT professional passionate about troubleshooting and IT support.
Experience
Customer Support L1
PDS Server Network
Jul 2024 - Jul 2024 (0 months)
Experienced Subject Matter Expert with a passion for bridging development and support.
Experience
ALSubject Matter Expert
Alludo
Mar 2024 - Present (1 year 8 months)
AASenior Support Engineer
Awingu (then acquired by Alludo)
Oct 2021 - Mar 2024 (2 years 5 months)
SISystems Administrator
Strategic KM & Content Leader with 10.4 years of experience.
Experience
Lead Knowledge Manager
Elevate Services
Jun 2022 - Present (3 years 5 months)
Senior Knowledge Manager
Elevate Services
Jun 2020 - Present (5 years 5 months)
Senior Associate (R&D)
CPProactive technical support specialist with a passion for problem-solving.
Experience
Learning System Support Specialist
GP Strategies
Sep 2015 - Present (10 years 2 months)
IT Support Specialist II
Brinks Venezuela
Oct 2013 - Feb 2014 (4 months)
IT Support Analyst
VMKnowledge management expert passionate about team enablement and growth.
Experience
Knowledge Team Manager
Airbus
Aug 2021 - Sep 2023 (2 years 1 month)
Team Leader
Conectys
Jan 2023 - May 2023 (4 months)
Training Coordinator
Sitel
Aug 2021 - Jan 2023 (1 year 5 months)
NWExperienced professional in content and knowledge management.
Experience
PRCustomer Support Training Specialist
Preply
Apr 2021 - Present (4 years 7 months)
PRHelp Center Manager
Preply
Feb 2020 - Jan 2024 (3 years 11 months)
PRCustomer Support Agent
APExperienced Technical Knowledge Writer with a strong background in IT support.
Experience
CXO | Knowledge Services - II
CompuCom CSI Systems India Pvt. Ltd.
Jun 2024 - Present (1 year 5 months)
Truist Service Desk | Service Desk Tech – I
CompuCom CSI Systems India Pvt. Ltd.
Oct 2021 - Jun 2024 (2 years 8 months)
SOKnowledge Management professional, with experience in Information management.
Experience
Project and Research Lead
ASENTI AFRICA
Aug 2024 - Apr 2025 (8 months)
Content Manager
MwalimuPLUS Limited
Dec 2022 - Jun 2024 (1 year 6 months)
Assistant Content Manager
MwalimuPLUS Limited
Nov 2019 - Dec 2022 (3 years 1 month)
PSExperienced System Engineer with expertise in IT service delivery.
Experience
System Engineer
Flipkart
Business Consultant
Iterable, Inc
Apr 2019 - Aug 2019 (4 months)
Implementation Consultant
SmartRecruiters, Inc
Mar 2016 - Mar 2019 (3 years)
ATSG/MTM Technologies, Inc.
May 2018 - Nov 2021 (3 years 6 months)
Senior Solution Architect
ATSG/MTM Technologies, Inc.
Apr 2014 - Nov 2021 (7 years 7 months)
Senior LMS Administrator / QA Specialist
VenU
Jan 2021 - Aug 2021 (7 months)
Global Program Manager
Liberty Mutual Insurance
Nov 2019 - Nov 2020 (1 year)
Technical Project Manager – Health & Jail Mgmt. Systems
Securus Technologies
Oct 2018 - Nov 2019 (1 year 1 month)
Jun 2015 - Aug 2022 (7 years 2 months)
Team Leader
Ever Team
Feb 2014 - Jun 2015 (1 year 4 months)
COSenior Software Developer
CME Offshore
May 2010 - Feb 2014 (3 years 9 months)
Software Developer
Netways
Apr 2008 - Sep 2010 (2 years 5 months)
ERP Program Manager
MDVAMILK
Jan 2017 - Jan 2021 (4 years)
Vice President, Technology
SCORE
Jan 2015 - Jan 2016 (1 year)
SVP Information Management
NeighborWorks America
Jan 2013 - Jan 2015 (2 years)
Jan 2007 - Jan 2010 (3 years)
Technical Writer
Multiple Agencies
Jan 2004 - Jan 2007 (3 years)
Awesome CX
Sep 2021 - Present (4 years 2 months)
United States Air Force
Jan 2012 - Dec 2022 (10 years 11 months)
Information Systems Specialist
Emplicity
Jan 2015 - Dec 2018 (3 years 11 months)
Account Coordinator
Custom Benefit Consultants
Jan 2007 - Dec 2015 (8 years 11 months)
Stadsbestuur Izegem
Oct 2010 - Sep 2021 (10 years 11 months)
Axtria India Pvt Ltd
Oct 2019 - Present (6 years 1 month)
Senior Technical Writer
Market Cube LLC (presently SAGO)
Aug 2017 - Present (8 years 3 months)
Content Developer
Educomp Solutions Ltd
Jun 2016 - Present (9 years 5 months)
Banco Exterior
Sep 2009 - Dec 2012 (3 years 3 months)
Agent
Sitel
Aug 2019 - Aug 2021 (1 year 11 months)
Language Teacher
A.P.S. Nova Koiné
Feb 2018 - Mar 2019 (1 year 1 month)
Preply
Nov 2019 - Apr 2021 (1 year 5 months)
NICustomer Support Agent & Part-time Supervisor
Namecheap, Inc
Jun 2017 - Jul 2019 (2 years 1 month)
Search Engine Optimization Support (SEO)
IWMBuzz Publication & Communications
Apr 2021 - Oct 2021 (6 months)
Content Editor
MwalimuPLUS Limited
Oct 2017 - Nov 2019 (2 years 1 month)
Library Internship
Kisumu Judiciary Law Court
Mar 2017 - Jul 2017 (4 months)
