Aboubakar Diallo

I’m a data-driven Business Development and Operations Specialist who identifies opportunity signals, supports client engagement strategies, and turns operational data into actionable growth insights. In my current role as a Data Center Technician at Microsoft, I analyze system performance trends to reduce service interruptions, build structured reporting for 200+ assets, and mirror CRM-style pipeline tracking to improve visibility and decision-making.

Previously, as a Field Service Engineer at IQVIA, I served as a primary client-facing liaison across 50+ sites—translating client needs into actionable solutions that strengthened account growth and retention. I generated recurring performance reports, improved service delivery timelines by 1–2 days, reduced repeat service events by ~25%, and supported training/onboarding that reduced support tickets by ~30%; I also coordinated cross-functional teams across QA, engineering, and clients. Earlier, as a Data Security Official at First Coast Security Services, I conducted research and analysis on security trends and regulatory updates, producing reports that informed strategic policy changes while maintaining audit-ready documentation and tracking.