Open to opportunities

Kantrell Noble

@kantrellnoble

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Business Data Analyst skilled in Power BI, Python, and workflow automation driving operational efficiency.

United States

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What I'm looking for

I seek analyst roles where I can build dashboards, automate reporting, and apply Python to improve operational efficiency in a collaborative, service-oriented team.

I am a Business Data Analyst with certifications in Microsoft PL-300 and Python PCEP, combining over a decade of transportation operations and customer-service experience with technical expertise in Power BI, Python, and workflow automation. I have built KPI dashboards, automated reporting processes to save time, and applied Python analysis to surface operational trends that inform decision-making.

My background includes Tier 1/2 IT support roles and high-volume call center performance where I consistently delivered strong satisfaction ratings and adhered to security and service standards. I bring a pragmatic, customer-focused approach to analytics and a track record of improving efficiency and reporting accuracy across logistics and service environments.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

CDW

Aug 2023 - Present (2 years 2 months)

Provided Tier 1/2 IT support for hardware, software, and networking issues while ensuring compliance with IT security policies and company standards.

IT Support Tier 1 2 Troubleshooting Networking Hardware IT Security Compliance ServiceNow Windows

Customer Service Representative

Verizon

Jul 2020 - Aug 2023 (3 years 1 month)

Delivered high-volume inbound customer service for billing, troubleshooting, and account management, maintaining a 97% satisfaction rating and exceeding quality metrics.

Call Center Support CRM Billing Support Troubleshooting Customer Satisfaction Conflict Resolution

Business Data Analyst

Cognizant Technology Solutions

Sep 2018 - Jul 2020 (1 year 10 months)

Developed Power BI dashboards and automated workflows with Power Automate to reduce reporting time by 30%, and used Python analysis to identify operational trends.

Power BI DAX Power Query Power Automate Python Data Cleaning Workflow Automation

IT Help Desk Technician

NextGen Tech Solutions

Apr 2014 - Aug 2018 (4 years 4 months)

Provided Tier 1/2 support for 500+ users, managed Active Directory and led Windows 10 migrations using ServiceNow to track incidents and requests.

Help Desk ServiceNow Active Directory Tier 1 Support User Support Incident Management

Call Center Representative

Immersion

Sep 2010 - Mar 2014 (3 years 6 months)

Handled high-volume inbound/outbound calls resolving technical issues, billing concerns, and escalations while maintaining a 95% satisfaction rate.

Outbound Calling Customer Service Technical Support Escalation Management Communication

Education

Degrees, certifications, and relevant coursework

University of Arizona

Bachelor of Science, Computer Science

2011 - 2015

Completed a Bachelor of Science in Computer Science with coursework in database management, systems analysis, data structures, and business analytics.