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Jaquay Frazier

@jaquayfrazier

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Data analyst and IT support professional improving SLA-driven operations with SQL insights and incident resolution.

United States

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What I'm looking for

I’m looking for a role where I can combine SQL analysis with hands-on IT support to improve uptime, strengthen SLA performance, and deliver clear reporting. I thrive in teams that value documentation, fast incident resolution, and measurable operational impact.

I’m a data analyst and IT support & operations professional with 4+ years of enterprise experience supporting large-scale telecommunications environments. I resolve network and application incidents within SLA requirements, while also using SQL-based data validation and remediation to keep database accuracy and data integrity strong.

In my current role, I manage lifecycle data for 56,000 equipment items using Quick Base and SharePoint, and I generate Excel-based analytical reports that increased equipment visibility and efficiency by 90% in operations. I also develop process documentation for server monitoring and deployments, contributing to 99% system uptime and supporting 95% of IT incidents within SLA requirements for AT&T systems.

Experience

Work history, roles, and key accomplishments

Associate Data Analyst

Infosys Ltd

Jun 2021 - Mar 2026 (4 years 9 months)

Provided enterprise IT support for AT&T, resolving network and application incidents within SLA requirements. Managed lifecycle data for 56,000 equipment items in Quick Base/SharePoint, performed SQL validation/remediation, and increased equipment visibility by 90% while supporting 99% system uptime.

IT Support SLA Management ServiceNow Jira SQL Data Analysis SharePoint

Program Coordinator

Boys & Girls Club of Greater Dallas

Sep 2019 - Jun 2021 (1 year 9 months)

Coordinated scheduling and operational systems for staff and participants, serving as the primary technical support contact for on-site hardware/software troubleshooting. Improved reporting accuracy by implementing digital tracking tools and increased operational efficiency by 30% for 3 staff and 35 participants.

Operations Coordination Scheduling IT Support Technical Troubleshooting Digital Tracking Tools Process Improvement

Bank Teller

Comerica Bank

Jun 2017 - Sep 2019 (2 years 3 months)

Processed 320+ financial transactions daily while maintaining compliance with financial security and data privacy protocols. Diagnosed and resolved first-level ATM hardware/software issues, reducing service downtime by 50% per month.

Financial Compliance Data Privacy Secure Banking Systems Transaction Processing ATM Troubleshooting

Microsoft-Apple Consultant

Best Buy

Oct 2014 - Jun 2017 (2 years 8 months)

Provided technical consultations for 800+ Microsoft and Apple devices, increasing customer satisfaction by 85%. Supported setup and migration for 300 devices and trained customers/staff monthly, improving user proficiency by 90%.

Troubleshooting Customer Support Windows OS MacOS

Freelance Web Developer

Freelance

Designed and deployed an MVP training portal with subscription-based access control, translating business requirements into a functional solution for trucking owner-operators. Implemented backend authentication and user profile management to support user access and profiles.

Subscription Access Control User Profiles Deploying Emergent.Io