Soulaimen Aboubacar

I am a dedicated and results-driven professional with three years of experience in sales and customer service. My journey has been marked by a proven track record of exceeding sales targets and consistently achieving outstanding customer satisfaction. I take pride in my ability to build rapport with clients, troubleshoot issues effectively, and contribute to a positive work environment.

In my recent role as a Win-Back Specialist at Concentrix, I achieved an impressive 150% of sales targets for six consecutive months by reviving dormant customer accounts. My strategic upselling efforts not only upgraded clients to premium packages but also ensured their satisfaction through comprehensive account management. Currently, as a Customer Service Advocate, I maintain a stellar 80% positive feedback rating and have boosted first call resolution rates to 75%, showcasing my commitment to exceptional customer service.