Yacine Amri

Performed outbound calls and answered incoming calls from global customers, effectively uncovering needs, troubleshooting issues, and resolving diverse customer service inquiries via phone, email, and chat. Simultaneously navigated multiple software applications and technologies to ensure efficient and accurate service delivery.

Managed customer technical support cases, providing comprehensive solutions through phone and email communication. Updated the company website with relevant tech tips and concise documentation to empower self-service. Engaged in inbound and outbound calls to effectively sell prospective customers products and services.

Employed diverse teaching approaches to facilitate understanding and engagement for students of all abilities. Facilitated French language learning using a variety of instructional methods, resources, and technological tools. Helped students develop essential learning skills and effective study habits useful for further education or vocational training.

Undertook paramedical studies, focusing on key courses including Medical Massage. Also gained knowledge in the Communicative Approach in Teaching Foreign Languages.