Open to opportunities

Med Ali Madioni

@medalimadioni

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Dedicated customer support specialist with a passion for client satisfaction.

Tunisia

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What I'm looking for

I am looking for a role that allows me to leverage my customer support expertise while fostering strong client relationships and contributing to team success.

I am a dedicated and versatile customer support specialist with extensive experience in providing exceptional service across various industries, including telecommunications, e-commerce, and energy. My proficiency in both French and English allows me to effectively communicate and resolve complex issues for a diverse clientele. I excel in building strong customer relationships, optimizing support processes, and mentoring junior team members, significantly contributing to the success of the teams I’ve been part of.

Throughout my career, I have consistently achieved performance targets, successfully resolving complex internet access issues and enhancing customer satisfaction and retention. My role as a Senior Customer Support Specialist at Expensya involved providing specialized support for their expense management platform, where I ensured clients fully understood and utilized the software’s capabilities. I also played a key role in streamlining customer service processes and improving overall support workflow efficiency.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Specialist

Expensya

Jan 2022 - Present (3 years 11 months)

Provided specialized support for Expensya’s expense management platform, ensuring clients fully understood and utilized the software’s capabilities. Streamlined the customer service process by resolving technical issues, reporting bugs and tracking them and educating users on efficient expense management techniques.

Customer Support Expense Management Technical Troubleshooting Workflow Optimization Mentoring

Customer Support Specialist

iGraal.fr

Jan 2021 - Present (4 years 11 months)

Tackled intricate customer problems on Europe’s largest cashback platform, delivering top-tier service and enhancing user experience. Successfully handled escalations and provided strategic solutions, contributing to iGraal’s reputation for responsive customer service.

Customer Service Problem Solving Escalation Management User Experience Cashback

Inside Sales Representative

Total Energies France

Jan 2020 - Present (5 years 11 months)

Managed and optimized sales of energy services and products, including gas, electricity, and renewable energy solutions. Built and maintained strong customer relationships, increasing product adoption and driving revenue growth.

Sales Customer Relationship Management Market Analysis Sales Growth

Customer Support Specialist

Auchan.fr

Jan 2019 - Present (6 years 11 months)

Assisted customers with technical issues on Auchan's e-commerce platform, helping them navigate the website and make purchases. Played a key role in improving order tracking support, leading to a smoother post-purchase experience for online shoppers.

Customer Service Online Shopping

Customer Support Specialist

Orange France

Jan 2018 - Present (7 years 11 months)

Provided expert technical support to elderly customers and those with limited computer and internet proficiency, ensuring seamless access to services. Successfully resolved complex internet access issues, significantly improving customer satisfaction and retention.

Technical Support Customer Satisfaction Telecommunications Customer Retention