I've supported customers at Vistaprint, Transcom, Concentrix, and Teleperformance across phone, email, chat, and remote support channels. At Vistaprint, I achieved a 97% First Contact Resolution rate and 96% CSAT while resolving 50+ inquiries daily.
I've diagnosed hardware, software, connectivity, and account issues for 40+ end users daily, maintained support records with a 95% QA audit score, and used Salesforce, Zendesk, Confluence, and AnyDesk to document, resolve, and escalate cases.
I also bring content moderation experience, enforcing platform policies and identifying harmful or policy-violating content with 99%+ accuracy. I'm fluent in French and English and focused on clear communication, de-escalation, and practical solutions.
