FAFehem Seif Allah
@fehemseifallah
Customer Success Manager driving retention and client satisfaction.
TunisiaWhat I'm looking for
Je suis Customer Success Manager avec plus de 12 ans d'expérience en relation client, fidélisation et formation d'équipe, spécialisé dans le renforcement de l'image de marque et la rétention client.
J'ai piloté des équipes sur le terrain, géré la formation et le coaching, conduit la gestion des tâches et la résolution de conflits, et participé aux décisions opérationnelles et stratégiques au sein d'organisations dans la communication, la santé et la distribution.
Mes succès incluent l'amélioration de la fidélisation après-vente, la participation à événements nationaux et internationaux, et des contributions transverses au marketing et à la prospection commerciale. Je privilégie un management orienté résultats, écoute active et leadership terrain.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Med.tn
Dec 2020 - Present (5 years 2 months)
Led customer success and team coaching on the field, improving client retention and post-sale follow-up while participating in operational and strategic decisions for the company.
Digital Advisor
Med.tn
Dec 2019 - Dec 2020 (1 year)
Conducted prospecting and technical assistance, drove client loyalty and brand strengthening while supporting collection activities.
Commercial Representative
Fiore
Mar 2018 - Oct 2019 (1 year 7 months)
Managed sales, collections and delivery supervision across GMS, wholesalers and hotels, drove prospecting and contributed to marketing and POS advertising decisions.
Medical Visitor
Isispharma
Dec 2016 - Sep 2017 (9 months)
Performed medical and pharmaceutical visits, supported brand reinforcement and distribution of merchandise while contributing to marketing decisions.
Sales Distributor
Moulin d'Or
Feb 2010 - Sep 2013 (3 years 7 months)
Distributed merchandise, prospected new clients and strengthened customer loyalty and brand presence in the market.
Support Technician
Stream Global Service
Jun 2011 - Oct 2011 (4 months)
Provided technical assistance and billing support for Bell Canada customers, resolved issues, offered sales propositions and improved customer retention.
Call Center Advisor
Teleperformance
Nov 2008 - Jul 2009 (8 months)
Managed account support for Numericâble customers including billing explanation, issue resolution and upsell to improve loyalty.
Education
Degrees, certifications, and relevant coursework
IHEC Carthage
Licence fondamentale en gestion, Marketing
Licence fondamentale en gestion, spécialité Marketing completed in June 2016 at IHEC Carthage.
Availability
Location
TunisiaAuthorized to work in
Job categories
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