Samar Menzli - Telesales Representative - Active Contact | Himalayas
Samar MenzliSM
Open to opportunities

Samar Menzli

@samarmenzli

Customer-focused professional with experience in customer service and telesales.

Tunisia
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer-focused professional with two years of experience in customer service and telesales. My background includes working as a Telesales Representative at Active Contact, where I engaged with B2C customers to assess their energy needs and propose tailored solutions. I take pride in my ability to communicate effectively and deliver excellent service in fast-paced environments.

In my previous role as a Customer Service Representative at Teleperformance Tunisia, I honed my skills in problem-solving and teamwork. I consistently demonstrated a good attitude towards resolving customer complaints and ensuring satisfaction. My goal is to actively contribute to a business's success by providing a quality customer experience that fosters loyalty and trust.

Experience

Work history, roles, and key accomplishments

AC

Telesales Representative

Active Contact

Feb 2024 - May 2025 (1 year 3 months)

Conducted research and contacted B2C customers to assess energy needs and propose resolution options. Informed customers about the benefits of switching suppliers, rates, and special offers.

TT

Customer Service Representative

Teleperformance Tunisia

Jun 2023 - Jan 2024 (7 months)

Provided excellent customer service by answering inquiries and efficiently resolving problems. Handled and resolved customer complaints while working collaboratively as a team member.

Education

Degrees, certifications, and relevant coursework

UM

University of Tunis El Manar

Bachelor's Degree, Physics and Chemistry

Studied Physics and Chemistry at the University of Tunis El Manar. Focused on foundational scientific principles and their applications.

OS

Omrane Superieur High School

High School Diploma, General Studies

Completed high school education at Omrane Superieur High School, earning a diploma.

Tech stack

Software and tools used professionally

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