Samar Menzli
@samarmenzli
Customer-focused professional with experience in customer service and telesales.
What I'm looking for
I am a customer-focused professional with two years of experience in customer service and telesales. My background includes working as a Telesales Representative at Active Contact, where I engaged with B2C customers to assess their energy needs and propose tailored solutions. I take pride in my ability to communicate effectively and deliver excellent service in fast-paced environments.
In my previous role as a Customer Service Representative at Teleperformance Tunisia, I honed my skills in problem-solving and teamwork. I consistently demonstrated a good attitude towards resolving customer complaints and ensuring satisfaction. My goal is to actively contribute to a business's success by providing a quality customer experience that fosters loyalty and trust.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance Tunisia
Jun 2023 - Jan 2024 (7 months)
Provided excellent customer service by answering inquiries and efficiently resolving problems. Handled and resolved customer complaints while working collaboratively as a team member.
Education
Degrees, certifications, and relevant coursework
University of Tunis El Manar
Bachelor's Degree, Physics and Chemistry
Studied Physics and Chemistry at the University of Tunis El Manar. Focused on foundational scientific principles and their applications.
Omrane Superieur High School
High School Diploma, General Studies
Completed high school education at Omrane Superieur High School, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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