Fidi Thabet

I am a motivated professional with a strong commitment to delivering exceptional customer experiences. My background in digital marketing from the Central University of Tunisia has equipped me with the skills necessary to thrive in fast-paced, international environments. I am eager to launch my career as a French-speaking Customer Service Representative at The Global Talent Co.

During my time at ABC Solutions, I provided prompt and professional support to clients, achieving a remarkable 95% customer satisfaction rate. My proactive approach to problem-solving allowed me to reduce average resolution times by 30%, ensuring seamless experiences for customers. Additionally, my freelance experience as a live chat agent at Freelance Tunisie further honed my skills, where I resolved over 60 customer inquiries daily with a 98% satisfaction score.

My role as a sales representative at Jumia allowed me to exceed quarterly sales targets by 35%, demonstrating my ability to build strong relationships with clients. I am passionate about supporting diverse customer needs and continuously seek opportunities for service improvements. I look forward to bringing my skills and enthusiasm to a new role.