Fidi Thabet
@fidithabet
Dynamic candidate eager to excel as a Customer Service Representative.
What I'm looking for
I am a motivated professional with a strong commitment to delivering exceptional customer experiences. My background in digital marketing from the Central University of Tunisia has equipped me with the skills necessary to thrive in fast-paced, international environments. I am eager to launch my career as a French-speaking Customer Service Representative at The Global Talent Co.
During my time at ABC Solutions, I provided prompt and professional support to clients, achieving a remarkable 95% customer satisfaction rate. My proactive approach to problem-solving allowed me to reduce average resolution times by 30%, ensuring seamless experiences for customers. Additionally, my freelance experience as a live chat agent at Freelance Tunisie further honed my skills, where I resolved over 60 customer inquiries daily with a 98% satisfaction score.
My role as a sales representative at Jumia allowed me to exceed quarterly sales targets by 35%, demonstrating my ability to build strong relationships with clients. I am passionate about supporting diverse customer needs and continuously seek opportunities for service improvements. I look forward to bringing my skills and enthusiasm to a new role.
Experience
Work history, roles, and key accomplishments
Sale Representative
Jumia
Jul 2025 - Jul 2025 (0 months)
Exceeded quarterly sales targets by 35% through strategic prospecting and relationship-building with key clients, contributing to Jumia's market share growth in the region. Onboarded and managed over 120 new vendors, increasing product assortment by 25% and driving a 20% uplift in monthly platform transactions.
Live Chat Agent
Freelance Tunisie
Jul 2025 - Jul 2025 (0 months)
Resolved an average of 60+ customer inquiries per day via live chat, achieving a 98% customer satisfaction score and consistently exceeding response time targets by 20%. Implemented proactive chat scripts and troubleshooting guides, reducing average ticket resolution time from 15 minutes to 9 minutes and increasing first-contact resolution rate by 35%.
Remote Customer Service Associate
ABC Solutions
Jan 2022 - Dec 2023 (1 year 11 months)
Delivered prompt, professional support to clients via phone, email, and chat, achieving 95% customer satisfaction rate. Resolved customer inquiries and technical issues, reducing average resolution time by 30%.
Education
Degrees, certifications, and relevant coursework
Central University of Tunisia
Unknown, Digital Marketing
Studied digital marketing principles and strategies at Central University of Tunisia. Gained knowledge in various aspects of digital marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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