Arbi Manai

I am a results-driven customer service agent with over 7 years of experience in call centers and sales. My proven ability to handle more than 100 daily calls while resolving client issues efficiently has consistently driven customer satisfaction. I am fluent in English, French, and Arabic, allowing me to provide multilingual support and technical troubleshooting expertise.

Throughout my career, I have worked in fast-paced environments, maintaining high performance standards. At AssistDigitalTunisia, I provided multilingual client support, managed customer complaints, and collected feedback to improve service quality. My role at FusionBPOServices involved assisting customers with the Hayya World Cup application, where I resolved technical issues and delivered vital information about accommodations and logistics.

My experience at ExpertCallCenter allowed me to prospect clients and advise them on switching electricity and gas providers, which significantly boosted revenue. I am passionate about enhancing customer experiences and am always looking for ways to improve service delivery.