At Ocean And Air Logistics, I handled customer complaints, investigated service issues, and coordinated with the right departments to resolve concerns. I also responded to questions about shipping services, delivery schedules, and logistics procedures.
At Ocean And Air Logistics UK, I processed customer shipping requests and documentation, keeping booking information, cargo details, and delivery instructions accurate. I followed shipments and communicated transit updates, customs delays, and expected resolution timelines to customers.
At Eco Bank, I assisted customers with account inquiries, transactions, card services, and digital banking. I documented and followed up on service requests, escalating issues when necessary and guiding customers through basic troubleshooting.
I bring experience across customer service and sales in B2B and B2C environments, including objection handling, negotiation, lead follow-up, and relationship management. I also have a Diploma in Biochemistry from University Of Lagos and completed Dakins Foreign Customer Service Training.
