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SaHealer User

@sahealeruser

Customer Service Agent at ECOBANK NIGERIA LTD handling 100+ daily inquiries across phone, email, social media, and live chat.

Nigeria

Message

At ECOBANK NIGERIA LTD, I handled 100+ customer inquiries daily through phone, email, social media, and live chat. I investigated account and transaction concerns, documented requests in Salesforce, HubSpot, and Flexcube, and followed up on escalated complaints.

At BUFFALO PYRAMID NIG. LTD, I coordinated administrative logistics, maintained freight-related records, and prepared reports on administrative bottlenecks. I also worked as a Laboratory Assistant at BUK HEALTH SERVICE DEPARTMENT, documenting procedures and test results while protecting sensitive information.

Experience

Work history, roles, and key accomplishments

Customer Service Agent (NYSC)

Ecobank Nigeria Ltd

Sep 2025 - Aug 2026 (11 months)

Managed high-volume call center operations, handling 100+ customer inquiries daily via phone, email, social media, and live chat. Resolved account and transaction issues, documented interactions in CRM systems, and escalated complex complaints to senior management.

Call Center Operations Phone Support CRM Salesforce HubSpot Flexcube Data Entry Complaint Resolution Customer Service Logistics Coordination

Administrative Manager

Buffalo Pyramid Nig. Ltd

Jan 2025 - Jan 2026 (1 year)

Coordinated daily administrative logistics and office operations to ensure efficient workflow and transportation of information across departments. Maintained high-level data entry accuracy for records management and documentation of freight-related tasks.

Logistics Transportation Freight Data Entry Records Management Scheduling AS 400 Upselling Office Management

Laboratory Assistant (SIWES)

BUK Health Service Department

Aug 2023 - Jan 2024 (5 months)

Documented laboratory procedures and test results with a focus on data integrity and strict adherence to safety standards. Managed sensitive data entry and record management tasks while ensuring 100% confidentiality and information accuracy.

Data Entry Records Management Data Integrity Confidentiality Scheduling Laboratory Procedures