Open to opportunities

Oluwatobi Adelowo

@oluwatobiadelowo

Message

Customer-focused service professional with strong client relationship and process-improvement skills.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can apply client-relationship and process-improvement skills within a collaborative, compliance-driven team, with opportunities to grow into operations or business development.

I am an enthusiastic, service-driven professional with 2+ years in customer service, client relationship management, and administrative support within financial and corporate sectors. I hold an M.Sc (Distinction) and a B.Ed (Second Class Upper).

At Ecobank I coordinated a high-performing Customer Service Unit, resolved over 80% of inquiries at first contact, maintained 100% compliance with CBN regulations, and cut turnaround times for cheques and ATM cards by 75% while promoting product uptake. I take pride in delivering risk-aware, customer-centric service that improves satisfaction scores.

Earlier, as a graduate intern I streamlined importation documentation and consignment clearance processes achieving fast-track outcomes. I have led student initiatives that improved event satisfaction and residential services, and I am motivated to apply process improvement and stakeholder-relationship skills to measurable operational impact.

Experience

Work history, roles, and key accomplishments

Graduate Intern

Chemstar Paints Industry Nigeria Ltd

Jun 2019 - Oct 2019 (4 months)

Prepared and submitted 90% of required import documentation and coordinated consignment inspections, enabling a 90% fast-track clearance rate and securing 90% of bank-authorized signatures on exchange control documents to streamline import workflows.

Regulatory Compliance Exchange Control Documents Documentation Management

Education

Degrees, certifications, and relevant coursework

Covenant University

Master of Science, Sociology of Education

2021 - 2022

Grade: Distinction

Activities and societies: Female Hall Representative, Postgraduate Student Council (June 2021–June 2022); organized Annual Aspire event achieving high attendee satisfaction; Student Leadership Award and Most Influential Female, Post Graduate School Council.

Completed M.Sc. in Sociology of Education with Distinction (2021–2022).

Obafemi Awolowo University

Bachelor of Education, Education and Social Studies

2014 - 2018

Grade: Second Class Upper

Activities and societies: Assistant Class Representative (2014–2018); Faculty Head, Covenant Academic Team, Unification O.A.U. (2016–2018); Award of Honor – Faculty Head; HR Management Training (Sep 2018).

Completed Bachelor of Education in Education and Social Studies, graduating Second Class Upper (2014–2018).