Tekena Horsfall

Supervised customer interactions across various channels to ensure excellent service delivery. Led the customer service team to enhance customer experience and managed customer relationships through effective communication and support.

Provided timely assistance to enhance the travel experience for passengers. Led daily cargo operations and analyzed market data to improve scheduling efficiency and customer satisfaction.

Drafted correspondence and collaborated with departments on special projects. Organized employee files and participated in committee meetings to identify training gaps.

Assisted with office tasks, organized employee files, and documented office equipment. Addressed disciplinary issues and maintained correspondence.

Completed a course in Customer Service, Support and Experience, aimed at enhancing customer interaction skills and service delivery.

Completed a course in Management and Leadership Qualities, Skills, and Traits, focusing on developing effective leadership and management strategies.

Achieved a certificate in Excellence in Data Analysis, focusing on data interpretation and analytical skills necessary for effective decision-making.

Completed a certificate program in Proficiency in Management, enhancing skills in management principles and practices applicable to various organizational contexts.

Studied Public Administration, focusing on the principles and practices of managing public sector organizations and understanding the role of government in society.