Open to opportunities

Nzei Chioma

@nzeichioma

Message

Dedicated customer support officer with strong communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a proactive customer support officer with a passion for enhancing customer experiences and resolving issues effectively. With a background in customer service and education, I have developed strong interpersonal skills that allow me to engage with clients and understand their needs. My experience spans various roles, including customer support, front desk operations, and teaching, which have equipped me with a diverse skill set.

At Tben Global Investment and Logistics, I excel in managing customer complaints and ensuring prompt delivery of services. My ability to identify cross-selling opportunities has contributed to the company's growth and customer satisfaction. I am committed to continuous learning and development, and I thrive in challenging environments where I can make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Tben Global Investment and Logistics

Mar 2022 - Present (3 years 2 months)

Received and confirmed client orders, managing complaints and ensuring prompt resolution. Identified cross-selling opportunities and monitored client requests for timely delivery, reporting successful outcomes weekly.

Customer Service Order Processing Client Engagement Cross Selling Reporting

Customer Service Representative

Outcess Solutions Limited

May 2021 - Feb 2022 (9 months)

Initiated outbound calls for product sales and identified cross-selling opportunities. Updated client information and engaged customers to resolve complaints and educate them on products, including cash recovery efforts.

Customer Service Outbound Sales Cross Selling Product Education Persuasion

Front Desk Officer

Kizo Care Center

Jul 2019 - Apr 2021 (1 year 9 months)

Managed front desk operations, welcoming guests and handling inquiries while providing company information. Handled and resolved client complaints, maintaining schedules, filing documents, and assisting with administrative tasks.

Customer Service Complaint Handling Document Management Scheduling Data Entry Administrative Support

Classroom Teacher (NYSC)

Pinkberry International School

Jan 2018 - Dec 2018 (11 months)

Obtained emergency information from incoming calls, ensuring accurate recording in CRM and transferring details to relevant users. Managed and resolved customer complaints, documenting trends and following up on calls as necessary.

Incoming Call Management Trend Analysis Customer Service Communication