Ozioma Haniel Ihediohanma
@oziomahaniel
Customer Support Specialist delivering proactive issue resolution and order management.
NigeriaWhat I'm looking for
I’m a customer-focused, detail-oriented professional with experience in customer service, administrative support, and operations coordination. I resolve customer inquiries across phone, email, and in-person interactions while building positive, long-term relationships.
In my roles, I’ve handled order and case management end-to-end—processing and monitoring orders, investigating discrepancies involving orders, inventory, and deliveries, and escalating complex issues when needed. I maintain accurate records and support CRM/database updates to ensure data accuracy and smooth follow-up.
I also bring strong operational support skills, including scheduling, calendar management, document preparation, and report generation. From frontline customer support to administrative coordination and service log maintenance, I consistently contribute to customer satisfaction and efficient service delivery.
Experience
Work history, roles, and key accomplishments
Customer Support & Order Management
Glovo
Jul 2025 - Dec 2025 (5 months)
Responded to customer inquiries with order updates and resolved order-related issues to ensure a positive customer experience. Processed and monitored orders, investigated discrepancies, and coordinated with customers and delivery partners to deliver timely resolutions.
Customer Support
New Ideas Ventures Travels and Tours
Aug 2024 - Apr 2025 (8 months)
Served as the first point of contact for customer inquiries via phone, email, and in-person interactions. Resolved customer concerns, directed requests to appropriate teams, and ensured a professional customer experience.
Assistant Facility Manager
New Ideas Ventures Travels and Tours
Aug 2024 - Apr 2025 (8 months)
Handled operational and service-related customer inquiries by coordinating with internal teams to ensure timely resolution. Monitored service schedules and maintained accurate service logs and operational documentation to support customer issue tracking.
Customer Service & Administrative Officer
New Ideas Ventures Travels and Tours
Aug 2024 - Apr 2025 (8 months)
Managed customer case and records, updated databases, and organized documentation for efficient follow-up. Coordinated appointments and travel arrangements and handled customer concerns through documentation, escalation, and cross-team collaboration.
Customer Relations Specialist
Blossom Works and Services Ltd
Apr 2023 - Dec 2023 (8 months)
Built and maintained positive customer relationships by understanding customer needs and providing accurate information. Proactively communicated with customers, supported onboarding, handled service requests, and collaborated with internal teams to resolve issues.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science (B.Sc.), Biochemistry
Earned a B.Sc. in Biochemistry from the University of Port Harcourt, graduating in October 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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