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Blessing Kebokwu

@blessingkebokwu1

Customer service professional across banking, logistics, and apparel who maintained 94% customer satisfaction handling 60–80 disputes daily.

Nigeria

Message

At 4M APPAREL, I managed enquiries about products, orders, and deliveries, coordinated fulfilment, and maintained accurate records. I also handled escalations and supported international customer enquiries.

Across NUPREX LOGISTICS, STERLING BANK, VITAWELL INTEGRATED SERVICE, and MEDBURY MEDICALS, I responded to customer enquiries, resolved service issues, and supported order, banking, and administrative processes. I handled approximately 60–80 disputes daily while maintaining a reported 94% customer satisfaction rate, and created a team disposition cheat sheet that reduced average wrap time by approximately 20 seconds.

Experience

Work history, roles, and key accomplishments

Administrative Officer

4M Apparel

Dec 2024 - May 2026 (1 year 5 months)

Managed customer enquiries about products, orders, deliveries, and service concerns. Coordinated order fulfilment and handled escalations while maintaining accurate administrative records.

Customer Service Order Management Escalation Management Record keeping Cross functional Coordination

Customer Service Representative / Operations Officer

Nuprex Logistics

Jan 2024 - Dec 2024 (11 months)

Responded to customer enquiries via calls, chats, and walk-ins, providing delivery updates and resolving complaints. Coordinated with riders and internal teams, prepared receipts and waybills, and escalated complex cases.

Customer Service Complaint Resolution Google Sheets Logistics Coordination Escalation Management

Service Associate / Teller

Sterling Bank

Oct 2022 - May 2024 (1 year 7 months)

Handled customer complaints and enquiries, processed financial transactions accurately, and maintained customer records. Assisted with account-related issues and supported daily branch operations.

Customer Service Banking Operations Transaction Processing Record keeping Communication Skills

Customer Service Representative

Vitawell Integrated Service

Jan 2020 - Sep 2022 (2 years 8 months)

Managed customer enquiries through phone, social media, and face-to-face interactions. Processed orders, handled complaints, and coordinated with internal teams to ensure timely fulfilment.

Customer Service Order Processing Complaint Resolution Social Media Support Coordination

Customer Support / Data Entry Officer

Medbury Medicals

Assisted customers at the front desk and via telephone, scheduled appointments, and handled billing enquiries. Maintained accurate records and coordinated with internal teams to support service delivery.

Customer Support Data Entry Appointment Scheduling Record keeping Confidentiality