Juliet Nebo

Handled over 100 customer interactions daily via phone, email, and live chat, achieving a 95% issue resolution rate. Processed 300+ orders, returns, and refunds monthly, reducing processing time by 35%. Implemented a new FAQ resource, reducing repetitive inquiries by 20%. Maintained a 98% customer satisfaction rating through efficient and empathetic support.

Conducted over 150 laboratory experiments and microbial assays with 95% accuracy. Maintained 100% compliance with safety and regulatory guidelines, analyzed and recorded over 1000 test results, and investigated contamination incidents, implementing corrective measures that reduced recurrence by 50%.

Managed over 200 executive schedules, reducing conflicts by 40%. Drafted and processed over 500 professional emails and memos, improving response efficiency by 25%. Organized and maintained over 1000 digital and physical files, ensuring 99% document retrieval accuracy.

Coordinated over 50 meetings monthly between students, faculty, and external stakeholders. Managed schedules for 5+ departmental heads, ensuring a 98% attendance rate for key meetings. Processed over 100 administrative requests weekly, improving operational efficiency.

Studied Microbiology, conducting over 150 laboratory experiments and microbial assays with a focus on accuracy and compliance with safety guidelines.

Completed a program as a Scientific Laboratory Technician, conducting laboratory experiments and ensuring compliance with safety and regulatory guidelines.