Soledad Enriquez

Led enterprise implementations of Octopi’s SaaS-based Terminal Operating System (TOS) from post-sale kickoff through go-live and stabilization for 6–7 figure contracts. Partnered with Product, Engineering, and Support to translate operational workflows into scalable customer adoption and delivered train-the-trainer enablement.

Onboarded assigned enterprise accounts through regular communication and ongoing customer success support. Managed and monitored incidents, queries, and suggestions from accounts to ensure reliable post-sales operations.

Recruited junior IT profiles for a programming bootcamp and provided tutoring with conflict management. Organized events and managed social/community content and online community operations, including identity and brand image.

Conducted online and face-to-face interviews and supported training and evaluation of skills and competencies. Performed psychotechnical evaluations and contributed to group dynamics during the recruitment and assessment process.

Worked as a clinical psychologist at Hospital de Clínicas José de San Martín in Buenos Aires.

Taught English at Colegio Las Cumbres in Buenos Aires.

Led end-to-end onboarding and implementation of enterprise customer accounts, driving product rollouts and go-live activities to maximize customer value. Provided proactive post-sales enablement and incident management while improving internal onboarding processes and scaling customer feedback across teams.

Coordinated planning and communication for group activities and supported community operations as a Community Manager. Managed scheduling and group coordination to ensure smooth delivery of community sessions.

Postgraduate degree in Consulting and Systemic Coaching in organizational, educational, and social areas at Universitat de Barcelona.

Postgraduate course in Leadership and Group Leadership at Universitat de Barcelona.

Bachelor's degree in Psychology at Universidad Católica Argentina (2005–2010).