Jose Alejandro Nogueira
@josenogueira
I build trusted client relationships that drive retention and revenue.
SpainWhat I'm looking for
I've managed end-to-end client relationships across multicultural, multi-industry environments for more than 10 years.
In my independent consulting practice, I’ve supported 50+ B2C and B2B clients across five programs, contributing more than €90,000 in revenue through consultative, trust-based engagement. I manage discovery, decision-making, onboarding, follow-up, and the full client journey using Pipedrive, GoHighLevel, Airtable, and Salesforce.
At Gartner and CIGNA Spain, I guided buyers and customers through live chat, phone, web calls, inquiries, and complex cases. I bring bilingual Spanish-English communication, coaching, negotiation, and a client-first approach to every interaction.
Experience
Work history, roles, and key accomplishments
Client Success Consultant
Independent
Feb 2025 - Present (1 year 7 months)
Managed full client relationship lifecycle for 50+ B2C/B2B clients across five programs, contributing over €90,000 in revenue. Built trust-based relationships and adapted communication across industries.
Engaged site traffic via live chat, delivering a consultative buyer experience and connecting visitors to the advisor team. Consulted small business owners over phone and web calls, identifying needs and recommending software systems.
Served as first point of contact for customers, healthcare providers, and members, resolving inquiries and complaints. Maintained strict confidentiality and data accuracy, escalating complex cases to specialized teams.
Contact Center Agent
Konecta Group
Jan 2020 - Dec 2020 (11 months)
Worked as a Contact Center Agent in Madrid, handling customer interactions and support.
Worked as an FC Associate at Amazon FC (MAD4) in Madrid, handling fulfillment center operations.
CRM Coordinator
EUMC
Jan 2019 - Dec 2020 (1 year 11 months)
Coordinated CRM activities and managed customer relationship processes in Quito, Ecuador.
Bilingual Receptionist
Interaseo SAS
Jan 2017 - Dec 2018 (1 year 11 months)
Served as a bilingual receptionist, handling front-desk duties and customer interactions in Bogotá, Colombia.
HR Corporate Services Specialist
Banesco
Jan 2013 - Dec 2016 (3 years 11 months)
Specialized in HR corporate services, handling HR-related tasks and support in Caracas, Venezuela.
Education
Degrees, certifications, and relevant coursework
Nomadic Closer Academy
Certification, Sales
High-Ticket Sales Closer Certification from Nomadic Closer Academy, completed in 2025.
Animas Centre for Coaching
Diploma, Coaching
Accredited Diploma in Transformative Coaching from Animas Centre for Coaching, completed in 2021.
Central University of Venezuela
Bachelor, Library and Information Science
Bachelor of Library and Information Science from the Central University of Venezuela, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Spain
VenezuelaSalary expectations
Social media
Job categories
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