Maryam Naushad

Managed a $600K+ ARR portfolio across K-12, early childhood, and higher education accounts, owning 38% of company renewal volume with a 91% dollar renewal rate in 2025. Closed $219K in expansion ARR and led 34 Executive Business Reviews with C-Suite and VP-level leaders.

Managed end-to-end implementation activities for SaaS customers, developing customized rollout plans and serving as primary point of contact. Led virtual implementation meetings, platform demonstrations, and administrator training, and partnered with Product Development to communicate customer feedback.

Designed and delivered training programs and resources in remote and in-person environments, achieving 90% participant engagement. Coached 80+ learners and analyzed performance data to improve content and learning experiences.

Managed daily operations across 10 centers, 30+ teachers, and 1,000+ learners, with responsibility for performance, staffing, and operational improvement. Supported the opening of 5 new centers and developed KPIs for 100+ teaching staff.

Onboarded and trained 40+ new instructors on service standards, technology, and digital learning platforms. Analyzed performance data for 300+ students to build targeted improvement plans that supported retention and renewals.

Managed progress data and reporting for 170+ learners and developed individualized growth plans. Supported sales renewals through client meetings and product demonstrations, and built relationships with parents and school communities to drive retention.

Supervised child-friendly spaces and served as community liaison officer, coordinating activities and communication with local communities.

Provided education and instruction to students, supporting their academic development.

Handled patient financial services, including billing, insurance claims, and payment processing.

Bachelor of Arts in Psychology and Political Science from the University of North Carolina at Charlotte.

Teaching certification for K-6 primary licensure obtained in June 2021.