Open to opportunities

Paula Medd

@paulamedd

Message

Dynamic pro with 5+ yrs in SaaS, fintech & logistics. CX-focused, API-savvy, caring, proven success!

Spain

Message

What I'm looking for

I seek a role that fosters growth, values client relationships, and encourages innovation.

Dynamic and versatile professional with 5+ years of experience in customer success, onboarding, and process optimization within SaaS, fintech, and logistics industries. With proven expertise in API integrations, operational problem-solving, and building meaningful client relationships, I thrive in fast-paced, high-growth environments.

What sets me apart is my ability to work with heart and care, creating strong bonds with clients and teammates while driving measurable success. From contributing to €15K+ in revenue growth through exceptional onboarding to achieving 100% CSAT in customer care, I’m passionate about empowering clients and optimizing processes to drive long-term impact.

Beyond my technical know-how (RESTful APIs, Shopify, WooCommerce, HTML, CSS, JavaScript, and more), I’m deeply curious and always eager to learn and grow. My interests span from technology and programming to mentoring and fostering team growth. Whether it’s tackling challenges or building innovative solutions, I’m always ready to contribute with energy and dedication.

Let’s connect—I’m excited to explore opportunities that align with my skills and passion for creating value!

Experience

Work history, roles, and key accomplishments

Current

Onboarding Manager / Account Manager

Current

Bigblue

Jan 2023 - Present (2 years 4 months)

As the first Onboarding Manager in Spain, I created scalable processes tailored to local needs, guiding e-commerce brands through seamless integrations with Bigblue’s platform. I managed API integrations to optimize logistics operations and drove revenue growth through exceptional client onboarding experiences.

Onboarding API Integration Shopify WooCommerce Client Relationship Management Process Optimization Data Analysis Performance Tracking

Customer Happiness Agent

Rebellion Pay

Feb 2021 - Jan 2023 (1 year 11 months)

Delivered technical support through various channels, identifying fraudulent activities and collaborating with teams to save the company significant funds. Authored FAQs and decision trees to standardize responses.

Technical Support Fraud Detection Intercom Customer Experience Documentation Team Collaboration Problem Solving

Lead Customer Care Specialist

Bigblue

Jan 2023 - Jan 2023 (0 months)

Led the Spanish customer care team, achieving a consistent CSAT improvement from 50% to 100%. Developed internal documentation and onboarding materials to enhance team efficiency and trained new team members.

Customer Care Team Leadership CSAT Documentation Training Team Collaboration Onboarding

User Support Specialist

Fever

Jan 2019 - Feb 2021 (2 years 1 month)

Ranked among the top performers, I maintained high customer satisfaction while handling complex cases. I mentored team members and implemented efficient resolution workflows.