Cristina Blanco
@cristinablanco
Customer Success Manager with 15+ years driving onboarding, retention, and client engagement through multilingual, structured, results-driven programs.
SpainWhat I'm looking for
I’m a client-focused Customer Success professional bringing 15+ years of leading client relationships, onboarding, and engagement programs across service, retail, and consulting environments. I’m trilingual (Spanish/English/Portuguese) and experienced working with international and remote client bases.
Over 2,255+ documented hours of direct client engagement, I’m known for high-level communication, active listening, and complex problem-solving. I combine a client-first mindset with a structured, results-driven approach to onboarding and retention, including CSAT satisfaction tracking and business alignment.
In my most recent experience as a Client Support, Coaching & Engagement Consultant, I led a recurring portfolio of 50+ individual and corporate clients with structured check-ins and clear follow-through on action steps. I delivered coaching and onboarding support during organizational change, created training content and workshops, and designed group sessions to improve engagement in high-change environments.
I’ve also built strong account relationships and customer experiences—leading client experience initiatives across an 18-store retail network, and advising SME and entrepreneur clients on compliance, tax, and financial process guidance. Earlier in my career, I managed complex international accounts and supported industrial traceability software, strengthening renewal rates and long-term partnerships.
Experience
Work history, roles, and key accomplishments
Client Support & Coaching
Independent Practice
Jan 2019 - Jan 2026 (7 years)
Led a recurring portfolio of 50+ individual and corporate clients with structured check-ins to track satisfaction and follow through on agreed action steps. Provided coaching, onboarding support, and training workshops, including multi-stakeholder programs.
Retail Operations & CX Lead
Giuseppe Galli Retail Group
Jan 2018 - Jan 2019 (1 year)
Led client experience initiatives and daily operations across an 18-store retail network with 100+ employees. Rolled out operational processes and tools, improved internal satisfaction through an employee engagement initiative, and coordinated with marketing and sales.
Client Account & Advisory Lead
CNP Consultoría SL
Jan 2014 - Jan 2018 (4 years)
Managed an ongoing portfolio of SME and entrepreneur clients providing guidance on compliance, tax, and financial process matters. Onboarded new clients and supported early-stage adoption of business processes.
Digital Customer Engagement Lead
Ecotendencia.com
Jan 2010 - Jan 2014 (4 years)
Managed the customer journey for a direct-to-consumer digital platform (Magento), from acquisition to retention. Designed content and engagement campaigns and coordinated with international suppliers and stakeholders across European markets.
Key Account Manager
Liberty Seguros
Jan 2000 - Jan 2010 (10 years)
Led corporate and affinity-group key accounts, maintaining client relationships and strong renewal rates. Managed complex international accounts (cargo, aviation, and transport) with coordination across multiple stakeholders.
Key Account Manager
Ribé Salat
Jan 2000 - Jan 2010 (10 years)
Led corporate and affinity-group key accounts, maintaining client relationships and supporting strong renewal rates. Managed complex international accounts (cargo, aviation, and transport) with coordination across multiple stakeholders.
Key Account Manager
Appeyron Research
Jan 2000 - Jan 2010 (10 years)
Sold and supported industrial traceability software for the food industry, leading account and market-entry initiatives. Worked across Spain and Portugal to grow and manage this client base.
Key Account Manager
Cooper Gay
Jan 2000 - Jan 2010 (10 years)
Led corporate and affinity-group key accounts, maintaining client relationships and supporting strong renewal rates. Managed complex international accounts (cargo, aviation, and transport) with coordination across multiple stakeholders.
Education
Degrees, certifications, and relevant coursework
Light University
Mental Health Coaching Certification, Mental Health Coaching
Completed a Mental Health Coaching Certification from Light University in 2025.
Ramon Llull University
Diploma in Business Administration and Management, Business Administration and Management
1999 - 2004
Completed a Diploma in Business Administration and Management at Ramon Llull University from 1999 to 2004.
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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