Open to opportunities

Sohail Rahman

@sohailrahman

Message

Dynamic professional with 11+ years in sales and account management.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my skills in customer success and sales.

I am a dynamic and results-oriented professional with over 11 years of experience in sales, account management, project management, customer success, and business development. My proven track record includes managing high-value accounts and executing data-driven sales strategies that drive revenue growth through cross-functional collaboration. I have successfully expanded client portfolios and increased customer retention through strategic onboarding and proactive engagement.

Throughout my career, I have worked in various industries, including travel and tourism, SaaS, and banking. My experience includes leading client success teams, optimizing customer campaigns, and achieving high customer satisfaction rates. I am passionate about leveraging CRM tools and analytics to enhance customer lifetime value and optimize the sales funnel, ensuring that both the company and clients achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder

Current

Harmony Music School

Feb 2022 - Present (3 years 3 months)

Designed specialized guitar courses and managed student groups, fostering a collaborative learning environment.

Communication Skills Curriculum Development Leadership Collaboration

Current

Co-Founder

Current

PitStop

Sep 2021 - Present (3 years 8 months)

Conducted market research and led project planning for a startup, implementing marketing campaigns and overseeing daily operations.

Market Research Project Planning Marketing Strategy Customer Engagement Team Management Business Development Strategic Planning Communication Skills Leadership

Co-Founder

Eastern Adventures

Apr 2024 - Jul 2024 (3 months)

Organized travel projects for biker groups, managing travel logistics and community service initiatives in Northeast India.

Travel Management Project Coordination Logistics Event Planning Communication Skills Customer Service Team Leadership Problem Solving

Customer Success Manager

VantageCircle

Feb 2023 - May 2024 (1 year 3 months)

Led the Client Success Team for North America, managing 21 enterprise accounts and increasing customer retention by 40%. Optimized customer campaigns and drove upselling efforts, boosting product adoption by 25%.

Customer Success Management Account Management Upselling CRM Tools Data Analysis Stakeholder Engagement Project Management Customer Retention

NRI Relationship Manager

Axis Bank

Aug 2022 - Feb 2023 (6 months)

Managed a portfolio of over 300 NRI clients, acquiring new customers and cross-selling banking and third-party products, enhancing customer relationships across Northeast India.

Relationship Management Customer Acquisition Cross Selling Customer Service Communication Skills Market Analysis Networking

Sales & Operations Executive

Cox & Kings

Jun 2012 - Dec 2012 (6 months)

Handled high-end travel bookings and visa processing, maintaining a 98% customer satisfaction rate by providing seamless travel experiences.

Sales Operations Customer Satisfaction Visa Processing Customer Service Communication Skills Problem Solving Time Management

International Case Manager

HSBC

Jun 2021 - Jul 2022 (1 year 1 month)

Facilitated banking transitions for expatriates relocating to the UK, ensuring 100% regulatory compliance in documentation and client onboarding.

Onboarding Regulatory Compliance Banking Documentation Management Customer Support Problem Solving Communication Skills Relationship Management

Customer Success Manager

American Express

Mar 2015 - Jun 2021 (6 years 3 months)

Managed corporate client relationships in the EMEA market, achieving a 98% customer satisfaction rate and reducing issue resolution time by 35% through improved coordination.

Customer Relationship Management Client Management Fraud Investigation Data Analysis Communication Skills Problem Solving Team Leadership

Project Manager

Butterflies

Jul 2013 - Sep 2014 (1 year 2 months)

Managed the 'Chakhle Dilli' project, providing subsidized meals and conducting fundraising initiatives. Liaised with various agencies and conducted organizational studies.