Astha YadavAY
Open to opportunities

Astha Yadav

@asthayadav1

Customer Success Manager with 18 years of sales experience.

India

What I'm looking for

I am looking for a role that allows me to champion customer needs and drive their success.

I am a customer-focused sales professional with over 18 years of experience across the travel, customer service, and management consulting industries. My career has been defined by my dedication to understanding customer needs and building strong relationships that create long-term value. I have successfully led and coached teams of over five Business Development Representatives (BDRs) while managing sales pipelines and budgets exceeding $1 million.

Currently, I serve as the VP of Global Sales & Partnerships at PamGro, where I manage client accounts from initial contact to long-term growth. My expertise includes prospecting across various channels, presenting EOR and CRM solutions, and collaborating on customized proposals. I am passionate about strengthening client relationships and delivering personalized support to ensure their success and loyalty.

Throughout my career, I have consistently achieved high performance, recognized for my ability to enhance team performance through strategic brainstorming and training. I am now seeking to transition into a Customer Success or Account Management role where I can leverage my skills to make a meaningful impact in helping clients succeed and grow.

Experience

Work history, roles, and key accomplishments

PC
Current

VP Global Sales & Partnerships

PamGro | Avance Consulting

Feb 2025 - Present (4 months)

Managed client accounts from first contact to long-term growth, demonstrating expertise in prospecting across channels and presenting EOR and CRM solutions. Collaborated on customized proposals and agreements, strengthening client relationships and growing key accounts.

PC
Current

VP Global Sales & Partnerships

PamGro | Avance Consulting

Feb 2025 - Present (4 months)

Managed client accounts from initial contact to long-term growth, specializing in prospecting and presenting EOR and CRM solutions. Focused on strengthening client relationships, growing key accounts, and delivering personalized support to ensure continued success and loyalty.

GU

Director: Business Development Executive

Global Upside

Jul 2018 - Dec 2021 (3 years 5 months)

Generated 10–15 qualified leads/month via Salesforce outreach and converted 30%+ of inbound website chats through Zendesk. Actively participated in the sales cycle, scheduling and supporting U.S. sales meetings, and collaborating with marketing on lead generation strategy.

TC

Sr. Manager

Thomas Cook

May 2012 - Present (13 years 1 month)

Managed corporate travel bookings for Fortune 500 clients using Galileo GDS, ensuring accurate ticketing, policy compliance, and high client satisfaction. Served as a trusted point of contact for business travelers, resolving queries promptly.

TC

Sr. Manager

Thomas Cook

May 2012 - Feb 2014 (1 year 9 months)

Managed corporate travel bookings for Fortune 500 clients using Galileo GDS, ensuring accurate ticketing and policy compliance. Served as a trusted point of contact, resolving queries promptly and maintaining service excellence in a high-pressure environment.

AT

Manager: Business Analyst

American Express | GBT Global Business Travel

May 2007 - Present (18 years 1 month)

Managed corporate travel bookings for Fortune 500 clients using Sabre GDS, ensuring accuracy and policy compliance. Contributed to the training department, supporting onboarding and upskilling initiatives.

Education

Degrees, certifications, and relevant coursework

SS

Sikkim Manipal University | Skyline Business School

Master of Business Administration, Business Administration

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies.

PU

Pune University

Bachelor of Commerce, Commerce

Pursued a Bachelor of Commerce degree, gaining foundational knowledge in business, accounting, and economics.

SC

Sherwood College

ISC, General Studies

Completed the Indian School Certificate (ISC) program, focusing on a broad curriculum.

AC

All Saints College

ICSE, General Studies

Completed the Indian Certificate of Secondary Education (ICSE) program, building a strong academic foundation.

Tech stack

Software and tools used professionally

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Astha Yadav - VP Global Sales & Partnerships - PamGro | Avance Consulting | Himalayas