Astha Yadav
@asthayadav1
Customer Success Manager with 18 years of sales experience.
What I'm looking for
I am a customer-focused sales professional with over 18 years of experience across the travel, customer service, and management consulting industries. My career has been defined by my dedication to understanding customer needs and building strong relationships that create long-term value. I have successfully led and coached teams of over five Business Development Representatives (BDRs) while managing sales pipelines and budgets exceeding $1 million.
Currently, I serve as the VP of Global Sales & Partnerships at PamGro, where I manage client accounts from initial contact to long-term growth. My expertise includes prospecting across various channels, presenting EOR and CRM solutions, and collaborating on customized proposals. I am passionate about strengthening client relationships and delivering personalized support to ensure their success and loyalty.
Throughout my career, I have consistently achieved high performance, recognized for my ability to enhance team performance through strategic brainstorming and training. I am now seeking to transition into a Customer Success or Account Management role where I can leverage my skills to make a meaningful impact in helping clients succeed and grow.
Experience
Work history, roles, and key accomplishments
VP Global Sales & Partnerships
PamGro | Avance Consulting
Feb 2025 - Present (4 months)
Managed client accounts from first contact to long-term growth, demonstrating expertise in prospecting across channels and presenting EOR and CRM solutions. Collaborated on customized proposals and agreements, strengthening client relationships and growing key accounts.
VP Global Sales & Partnerships
PamGro | Avance Consulting
Feb 2025 - Present (4 months)
Managed client accounts from initial contact to long-term growth, specializing in prospecting and presenting EOR and CRM solutions. Focused on strengthening client relationships, growing key accounts, and delivering personalized support to ensure continued success and loyalty.
VP Global Business Development
Safeguardglobal
Jan 2022 - Present (3 years 5 months)
Led a high-performing team of 6 BDRs, consistently achieving 5–6 qualified outbound leads per rep/month and converting 30%+ of inbound leads. Owned the full sales coordination cycle, contributing to a 40%+ increase in qualified pipeline.
VP Global Business Development
Safeguardglobal
Jan 2022 - Aug 2024 (2 years 7 months)
Led a high-performing team of 6 BDRs, consistently achieving 5–6 qualified outbound leads per rep/month and converting 30%+ of inbound leads. Owned the full sales coordination cycle, driving deals from initial contact to contract signing and contributing to a 40%+ increase in qualified pipeline.
Director: Business Development Executive
Global Upside
Jul 2018 - Present (6 years 11 months)
Generated 10–15 qualified leads/month via Salesforce outreach and converted 30%+ of inbound website chats through Zendesk. Scheduled and supported U.S. sales meetings, actively participating through the sales cycle.
Director: Business Development Executive
Global Upside
Jul 2018 - Dec 2021 (3 years 5 months)
Generated 10–15 qualified leads/month via Salesforce outreach and converted 30%+ of inbound website chats through Zendesk. Actively participated in the sales cycle, scheduling and supporting U.S. sales meetings, and collaborating with marketing on lead generation strategy.
Founder & CEO: Sales & Marketing Manager
Delhi Design Store
May 2014 - Apr 2018 (3 years 11 months)
As Founder & CEO, managed end-to-end sales, sourcing, and store operations, including recruitment and administration. Drove marketing initiatives and represented the brand at exhibitions to boost visibility and revenue.
Founder & CEO: Sales & Marketing Manager
Delhi Design Store
May 2014 - Present (11 years 1 month)
Led end-to-end sales, sourcing, and store operations, including recruitment, administration, and onsite execution. Drove marketing initiatives and represented the brand at exhibitions to boost visibility and revenue.
Sr. Manager
Thomas Cook
May 2012 - Present (13 years 1 month)
Managed corporate travel bookings for Fortune 500 clients using Galileo GDS, ensuring accurate ticketing, policy compliance, and high client satisfaction. Served as a trusted point of contact for business travelers, resolving queries promptly.
Sr. Manager
Thomas Cook
May 2012 - Feb 2014 (1 year 9 months)
Managed corporate travel bookings for Fortune 500 clients using Galileo GDS, ensuring accurate ticketing and policy compliance. Served as a trusted point of contact, resolving queries promptly and maintaining service excellence in a high-pressure environment.
Manager: Business Analyst
American Express
May 2007 - Dec 2011 (4 years 7 months)
Managed corporate travel bookings for Fortune 500 clients using Sabre GDS, ensuring accuracy and policy compliance. Additionally, contributed to the training department, supporting onboarding and upskilling initiatives.
Manager: Business Analyst
American Express | GBT Global Business Travel
May 2007 - Present (18 years 1 month)
Managed corporate travel bookings for Fortune 500 clients using Sabre GDS, ensuring accuracy and policy compliance. Contributed to the training department, supporting onboarding and upskilling initiatives.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University | Skyline Business School
Master of Business Administration, Business Administration
Completed a Master of Business Administration program, focusing on advanced business principles and management strategies.
Pune University
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in business, accounting, and economics.
Sherwood College
ISC, General Studies
Completed the Indian School Certificate (ISC) program, focusing on a broad curriculum.
All Saints College
ICSE, General Studies
Completed the Indian Certificate of Secondary Education (ICSE) program, building a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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