Open to opportunities

Kirtiraj Durge

@kirtirajdurge

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Revenue-first Customer Success leader driving retention, expansion, and data-driven value for enterprise clients.

India

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What I'm looking for

I’m looking for a customer-obsessed team where I can drive retention and expansion through QBR/MBR planning, proactive churn reduction, and data-driven success playbooks—while partnering closely with product and analytics to continuously improve customer outcomes.

I’m a revenue-first Customer Success professional with 3.5+ years of diversified experience across customer success, account management, sales, marketing, and project management. I bring proven expertise managing enterprise portfolios exceeding $20M+ across international markets.

In my current role, I manage 25+ enterprise clients and drive 30%+ revenue growth through a consultative upselling framework—spotting expansion opportunities during QBRs/MBRs and tailoring pitches to client KPIs. I maintain 95%+ client retention by leading proactive churn-reduction strategies, timely issue resolution, and personalized success plans.

I also spearhead end-to-end onboarding and training to reduce time-to-value by ~40% using structured adoption playbooks. I translate client feedback into product roadmaps through cross-functional collaboration, contributing to 3+ product enhancements, and I’m a published author of “A Revenue-First Customer Success Framework.”

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager, Customer Success

Current

Datacultr

Sep 2024 - Present (1 year 9 months)

Managed a portfolio of 25+ enterprise clients across multiple regions, with combined account value exceeding $20M+. Drove 30%+ revenue growth and maintained 95%+ client retention by executing consultative upselling and proactive churn-reduction strategies, and reduced time-to-value for new onboarding by ~40%.

& Customer Success Enterprise Client Management Upselling Onboarding Stakeholder Management Product Feedback

Sales & Marketing Intern

Transcend Mobility

Jun 2023 - Jul 2023 (1 month)

Managed international client accounts across regions including China and France, building strong business relationships. Generated leads via cold calling, email marketing, and digital campaigns, supporting B2B/B2C sales through multi-channel ATL/BTL marketing and data-driven market/competitor research.

Cold Calling Email Marketing Digital Campaigns Lead Generation B2C Sales ATL BTL Marketing Market Research Competitive Analysis

Marketing Manager

Two Star Developer

Oct 2021 - May 2022 (7 months)

Led a 4-member sales team for 8 months, achieving 100% target achievement and selling 35 flats in a residential project. Managed the end-to-end sales funnel and executed integrated marketing campaigns while using competitive analysis to set pricing.

Sales Team Leadership Residential Real Estate Sales Sales Funnels Lead Generation Integrated Marketing Market Research Competitive Analysis Pricing Strategy

Site Engineer

Renjin Constructions

Oct 2020 - Sep 2021 (11 months)

Managed two on-site construction projects, ensuring on-time completion over one year. Supervised 20 construction workers and handled vendor management and materials procurement.

Project Coordination On Site Execution Team Supervision Vendor Management Procurement Construction Scheduling Risk Monitoring