Monica Chiplunkar

I am a Customer Success leader with extensive experience in driving customer satisfaction and retention at fast-growing startups. My journey in the fintech sector has allowed me to manage a portfolio of over 100 accounts, leading a team of four to achieve an impressive average monthly recurring revenue of ₹75 lakhs. I take pride in my ability to understand customer needs and translate them into impactful product features and support solutions, ensuring exceptional client satisfaction with a Net Promoter Score of 98+.

At Refyne, I implemented strategic measures that optimized 30% of non-performing assets, effectively mitigating risks and enhancing portfolio performance. My focus on seamless data flow and automated systems integration has significantly improved operational efficiency for 35% of our clients. I am passionate about fostering a culture of excellence within my team, conducting training, and nurturing talent to ensure continuous improvement and exceptional customer satisfaction.