Ayushi TripathiAT
Open to opportunities

Ayushi Tripathi

@ayushitripathi

Customer Success Manager with 7+ years in client relationship management.

India

What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages collaboration.

With over 7 years of experience in customer relationship management, I have honed my skills in driving customer satisfaction, product adoption, and revenue growth. My journey has been marked by successfully managing diverse client portfolios and building strong relationships that exceed business objectives. I thrive in environments where I can contribute to the success of a company at the forefront of the industry.

Throughout my career, I have proactively engaged with clients to address inquiries, resolve complaints, and provide timely solutions. My expertise in project management and process implementation has allowed me to collaborate effectively with internal teams, ensuring seamless coordination and timely resolution of customer issues. I take pride in enhancing customer feedback mechanisms, which have resulted in improved service delivery and increased client satisfaction.

As I seek new opportunities, I am eager to leverage my skills in account management and customer engagement to drive growth and success for my future employer. I am passionate about fostering strong customer relationships and continuously improving processes to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

CA
Current

Customer Success Manager

Capsitech

Sep 2018 - Jun 2024 (5 years 9 months)

Managed a diverse portfolio of client accounts, ensuring exceptional service delivery and building strong customer relationships focused on retention and growth. Proactively engaged with clients to address inquiries, resolve complaints, and provide timely solutions, ensuring high levels of customer satisfaction.

UL

Jr. Business Associate

Uplers Solutions Pvt. Ltd

Mar 2017 - Jun 2018 (1 year 3 months)

Supported diverse business operations, including client relationship management, project coordination, quality assurance, and process optimization to ensure client satisfaction and drive project success. Collaborated closely with developers to ensure seamless project progression and conducted thorough quality assurance testing.

Education

Degrees, certifications, and relevant coursework

Modi Institute of Technology logoMT

Modi Institute of Technology

Bachelor of Technology, Electrical Engineering

2012 - 2016

Completed a Bachelor of Technology in Electrical Engineering, gaining a solid foundation in electrical systems, circuit design, and engineering principles.

KK

Kendriya Vidyalaya No. 1, Kota

Senior Secondary, Science

2010 - 2011

Completed Senior Secondary education with a focus on science subjects, preparing for higher education in engineering.

KK

Kendriya Vidyalaya No. 1, Kota

Secondary, General Education

2008 - 2009

Completed Secondary education, laying the groundwork for future academic pursuits in science and technology.

Tech stack

Software and tools used professionally

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Ayushi Tripathi - Customer Success Manager - Capsitech | Himalayas