Kaustubh Sinha
@kaustubhsinha
Customer Success leader driving retention, expansion, and operational excellence.
IndiaWhat I'm looking for
I am a Customer Success and Account Management leader with over a decade of experience across procurement, CLM, healthcare, CX, and fintech, leading teams and managing multi-million dollar ARR portfolios. I specialize in driving renewals, product adoption, and revenue growth through strategic planning and operational excellence.
I have a proven track record improving NPS and CSAT, achieving high renewal rates and referenceable clients, and optimizing time-to-value for enterprise customers. I led cross-functional initiatives including release management, onboarding, and content-driven projects that increased usage and reduced escalations.
I am known for building and mentoring high-performing teams, recruiting and developing analysts and managers, and using tools like Salesforce, JIRA, ChurnZero, and Excel to drive measurable outcomes. I am seeking opportunities to leverage my customer retention, operational efficiency, and growth-focused skills in a Customer Success leadership role.
Experience
Work history, roles, and key accomplishments
Manager - Customer Success
Zycus Infotech
Jan 2024 - Jul 2025 (1 year 6 months)
Led a $5M ARR portfolio across North American enterprise accounts, grew revenue 20%, improved NPS by 25 points to 85% and achieved a 90% renewal rate via targeted EBRs/MBRs/QBRs and TAM release management.
Manager - Customer Success
Kapture CX
Sep 2022 - Dec 2023 (1 year 3 months)
Managed a $2M ARR enterprise portfolio, mentored 3 associates, drove 80% renewal rate through 20 EBRs/QBRs and improved CSAT to 80% by resolving 95% of client issues within SLAs.
Manager - Key Accounts
Omnicuris Healthcare Pvt Ltd
Jul 2020 - Sep 2022 (2 years 2 months)
Led CSM team for enterprise pharma accounts across India & EMEA, generated $2.5M ARR, achieved 90% renewal rate, onboarded 20 clients and increased customer lifetime value by 25%.
Manager - Account Management
Tracxn
Nov 2018 - Jan 2020 (1 year 2 months)
Drove 1.5x revenue growth across the Middle East, closed 15 high-value deals and partnered with venture capitalists and Fortune 500 firms to ensure 100% project delivery via CRM-driven processes.
Strategic Business Operations
Multiple Employers
Apr 2013 - Oct 2018 (5 years 6 months)
Led marketing and business process initiatives across Zing TLC, American Express, Times Internet & Happay, driving 15% revenue growth and 20% YoY improvement in customer acquisition through partnerships and BTL campaigns.
Education
Degrees, certifications, and relevant coursework
S(SDM Institute for Management Development (SDMIMD)
Postgraduate Diploma in Management, Marketing & HRM
2011 - 2013
Activities and societies: Project publication from summer internship (2012); fundraising for People for Animals during academics.
Postgraduate Diploma in Management with focus on Marketing and Human Resource Management completed between 2011 and 2013.
Lucknow Christian College
Bachelor of Commerce, Commerce
2007 - 2010
Activities and societies: Project publication (Summer Internship 2012).
Bachelor of Commerce degree completed from 2007 to 2010 with a project publication titled "Increase Sales in B2B Segment: A Study on Mint Daily".
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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