Parth Kapoor

Manage a portfolio of 30-40 domestic and international B2B client accounts, overseeing client communication, delivery, issue resolution, and retention. Lead and coordinate a 12-member team, managing work allocation, priorities, progress tracking, quality checks, and operational bottlenecks.

Managed an enterprise account supporting a customer base of 5,000+ users, with responsibility for reducing churn risk and driving platform adoption and adaptability. Owned customer onboarding and implementation for international enterprise clients, coordinating requirements, configuration, stakeholder communication, and transition to ongoing success management.

Managed and progressed a high-volume sales pipeline using LeadSquared CRM, applying consultative selling to understand customer needs and recommend relevant solutions. Contributed to 15% territory growth through structured prospect follow-ups, relationship management, and consistent pipeline engagement.

Handled high-volume customer queries related to logistics, payments, orders, and account security, using structured troubleshooting and escalation processes. Documented customer interactions and case outcomes accurately in internal systems to support continuity of service and efficient issue resolution.

Bachelor of Technology in Mechanical Engineering from Shivajirao Kadam Institute of Technology and Management, completed in 2021.