Open to opportunities

Ankita Bhardwaj

@ankitabhardwaj1

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Results-driven Customer Success Manager with a passion for client relationships.

India

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What I'm looking for

I am looking for a role that fosters long-term partnerships and values operational excellence.

I am a results-driven Customer Success Manager with over five years of experience in building strong client relationships, driving customer satisfaction, and leading retention strategies. My proven track record includes enhancing customer loyalty and reducing churn through proactive engagement, personalized support, and data-informed decision-making.

Currently, I work at Builder.ai, where I ensure the successful delivery of our product while collaborating with the support team to provide global customer support. My responsibilities include analyzing data to comprehend trends and devise actionable plans, as well as maintaining over 95% billing collection. I have worked closely with over 200 clients, including startups and enterprise-level companies, and have experience with multiple CRMs and ticketing systems.

I am dedicated to contributing to an organization that values long-term partnerships, operational excellence, and continuous growth. My commitment to customer success is reflected in my ability to foster business development and growth through effective onboarding and support strategies.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Builder.ai

May 2023 - Present (2 years 2 months)

Ensured the successful delivery of the Studio One subscription product, collaborating with the support team to provide global customer support. Employed a data-driven approach using dashboards to track customer performance and enhance profitability, while also managing customer retention for churned or escalated clients.

Customer Relationship Management Data Analysis Customer Retention Delivery Customer Support Billing Business Development Process Improvement SaaS

Customer Success Manager

JungleWorks

Jul 2020 - May 2023 (2 years 10 months)

Managed queries and requirements for over 200 clients, including startups and enterprises, utilizing multiple CRMs like Fresh Sales, Bulbul, and Zoho. Handled client data, resolved issues via ERP and ticketing systems, and provided real-time solutions through chat support.

Client Management CRM ERP Ticketing Systems Chat Support Upselling Customer Onboarding Data Management Customer Retention

Marketing Intern

Patanjali Ayurved Ltd

May 2019 - Jun 2019 (1 month)

Conducted marketing and branding surveys and research as an intern for Project Visataar. Explored market strategies within the designated area to gather insights.

Market Research Branding Marketing Strategy Data Collection Survey Design

Marketing Intern

ITC Ltd

Jan 2019 - May 2019 (4 months)

Analyzed consumer behavior towards ITC products and other marketing strategies through a live project in Noida. Gained insights into market dynamics and consumer preferences.

consumer behavior Marketing Strategy Market Analysis Project Management Data Analysis

Education

Degrees, certifications, and relevant coursework

Asian Business School, Noida

PGDM, Marketing and Human Resources

Completed a Post Graduate Diploma in Marketing and Human Resources. This program provided a comprehensive understanding of business strategies and human capital management.

DAV College, Jalandhar

Bachelor in Commerce, Commerce

Obtained a Bachelor's degree in Commerce, focusing on fundamental business principles and practices. This included studies in accounting, economics, and business law.