Ankita BhardwajAB
Open to opportunities

Ankita Bhardwaj

@ankitabhardwaj1

Results-driven Customer Success Manager with a passion for client relationships.

India
Message

What I'm looking for

I am looking for a role that fosters long-term partnerships and values operational excellence.

I am a results-driven Customer Success Manager with over five years of experience in building strong client relationships, driving customer satisfaction, and leading retention strategies. My proven track record includes enhancing customer loyalty and reducing churn through proactive engagement, personalized support, and data-informed decision-making.

Currently, I work at Builder.ai, where I ensure the successful delivery of our product while collaborating with the support team to provide global customer support. My responsibilities include analyzing data to comprehend trends and devise actionable plans, as well as maintaining over 95% billing collection. I have worked closely with over 200 clients, including startups and enterprise-level companies, and have experience with multiple CRMs and ticketing systems.

I am dedicated to contributing to an organization that values long-term partnerships, operational excellence, and continuous growth. My commitment to customer success is reflected in my ability to foster business development and growth through effective onboarding and support strategies.

Experience

Work history, roles, and key accomplishments

BU
Current

Customer Success Manager

Builder.ai

May 2023 - Present (2 years 2 months)

Ensured the successful delivery of the Studio One subscription product, collaborating with the support team to provide global customer support. Employed a data-driven approach using dashboards to track customer performance and enhance profitability, while also managing customer retention for churned or escalated clients.

Education

Degrees, certifications, and relevant coursework

AN

Asian Business School, Noida

PGDM, Marketing and Human Resources

Completed a Post Graduate Diploma in Marketing and Human Resources. This program provided a comprehensive understanding of business strategies and human capital management.

DJ

DAV College, Jalandhar

Bachelor in Commerce, Commerce

Obtained a Bachelor's degree in Commerce, focusing on fundamental business principles and practices. This included studies in accounting, economics, and business law.

Tech stack

Software and tools used professionally

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Ankita Bhardwaj - Customer Success Manager - Builder.ai | Himalayas