Open to opportunities

Shruti Pushpak

@shrutipushpak

Message

Customer Support Executive delivering fast, empathetic chat support with CRM expertise.

India

Message

What I'm looking for

I want a customer-first role where I can deliver fast, empathetic chat support, meet KPIs, and use Salesforce CRM to resolve issues accurately—while growing my skills in escalation handling and customer experience.

I’m a Customer Support Executive with 1 year of experience delivering high-quality chat support in a fast-paced BPO environment. I resolve 120+ customer interactions daily while meeting productivity and quality KPIs, and I maintain high Customer Satisfaction (CSAT) through accurate, timely resolutions.

I leverage Salesforce CRM and Amazon AC3 for case management and documentation, and I handle escalations and complaint resolution professionally. I’m customer-first and bring strong communication, problem-solving, multitasking, and adaptability—plus hands-on web development projects using HTML, CSS, JavaScript, Node.js, and MongoDB.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

TaskUs

May 2025 - May 2026 (1 year)

Resolved 120+ customer chats daily while meeting productivity and quality KPIs. Managed customer complaints and escalations using Salesforce CRM and Amazon AC3 to maintain customer satisfaction.

Chat Support Customer Service Salesforce CRM Escalation Handling Customer Satisfaction Case Management Complaint Resolution Client Relationship Management Active Listening Microsoft Excel MS Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Oriental College of Technology

Bachelor of Technology, Information Technology

2021 - 2025

Grade: CGPA: 7.32

Pursued a Bachelor of Technology in Information Technology at Oriental College of Technology, achieving a CGPA of 7.32. Completed the program from 2021 to 2025.