Nilesh Bhuriya

I’m a results-driven customer support professional with 4+ years of BPO experience handling email and live-chat support. I consistently deliver strong outcomes—managing 90–100 chats per day while maintaining a 90% CSAT score across my tenure.

I’ve been recognized as a Top Performer, including “Top Performer for 3 consecutive months” at Teleperformance for outstanding quality and output. At TaskUs, I handled high-volume live chats while sustaining 90% CSAT, and I stepped up as an informal team lead under pressure—mentoring peers, managing escalations, and driving performance without a formal leadership title.

I use CRM tools like Zendesk and Salesforce to log, track, escalate, and close tickets end-to-end, with a strong focus on SLA management and accurate record keeping. I bring clear bilingual communication in English and Hindi, handle billing and account requests with empathy, and maintain confidentiality and compliance when working with sensitive customer data.