Moturu Vijaya
@moturuvijaya
I resolve customer issues across calls, email, and chat with empathy.
IndiaWhat I'm looking for
At Altruist Technology Private Limited, I handled customer inquiries and resolved issues through calls, email, and chat.
I supported 40–50 customers daily while maintaining a 95%+ customer satisfaction rate. I focus on active listening, appropriate solutions, and positive customer relationships.
I maintained accurate CRM records for customer interactions, service requests, and issue resolutions to enable timely follow-ups.
I also coordinated with internal teams to resolve concerns within company processes and SLAs while meeting quality, productivity, and response-time targets.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Altruist Technology Private Limited
Handled customer inquiries and resolved issues through calls, emails, and chat while ensuring high customer satisfaction. Maintained accurate records in CRM systems and coordinated with internal teams to resolve concerns efficiently.
Education
Degrees, certifications, and relevant coursework
Dadi Institute of Engineering & Technology
Bachelor of Technology, Computer Science and Engineering
2021 - 2025
Pursued Bachelor of Technology in Computer Science and Engineering from 2021 to 2025.
Government Junior College
Board of Intermediate Education, Intermediate
2019 - 2021
Completed Board of Intermediate Education from 2019 to 2021.
Z.P. High School
Board of Secondary Education, Secondary Education
2018 - 2019
Completed Board of Secondary Education, Andhra Pradesh from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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