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Sanjana Rani

@sanjanarani

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Customer Support Executive at Teleperformance who handled live chat support and customer issues using Salesforce CRM.

India

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What I'm looking for

I'm seeking an opportunity to contribute my communication, problem-solving, and customer relationship management skills while growing professionally in an organization.

At Teleperformance, I provided real-time customer support through live chat and used Salesforce CRM to manage interactions and maintain detailed records.

I handled multiple conversations while meeting quality and productivity targets, and collaborated with internal teams to resolve escalated customer issues.

As a Subject Matter Expert for one month, I assisted new team members with process guidance and daily operational support.

At Concentrix, I handled inbound customer calls, resolved product and service queries, and documented customer interactions using CRM tools.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Concentrix

Handled inbound customer calls and resolved product- and service-related queries professionally. Delivered effective customer service while maintaining quality and compliance standards.

Inbound Calls Customer Service CRM Tools Problem Solving Documentation

Customer Support Executive

Teleperformance

Provided real-time customer support through live chat while ensuring high customer satisfaction. Utilized Salesforce CRM to manage customer interactions and maintain detailed records.

Salesforce Live Chat Customer Query Handling Complaint Resolution Multitasking KPI Management