Amit Gupta

I am a dedicated customer support professional with hands-on experience in virtual chat support across high-volume environments such as Amazon and BYJU'S. I consistently deliver empathetic, accurate assistance for orders, refunds, account issues and technical access, while meeting SLAs and maintaining high customer satisfaction.

My background includes working with CRM tools like Zendesk and Salesforce, performing data entry and documentation, and coordinating services for travel clients. I analyze chat data to reduce handling time and improve service quality, and I adapt quickly to remote processes and shift patterns.

I bring strong written communication, fast and accurate typing, attention to detail, and calmness under pressure. I am pursuing an LL.B., hold a B.E. in Civil Engineering, and completed a Manual/QA Software Testing certification to strengthen my technical and quality-assurance understanding.