Open to opportunities

Shreyas khose

@shreyaskhose

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Customer-focused Customer Support Executive with strong technical skills.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a detail-oriented Customer Support Executive with experience at Amazon.in, where I excelled in managing multiple customer interactions simultaneously through chat tools and CRM systems. My background in Computer Science, complemented by a PGDM in Human Resource Management, equips me with a unique blend of technical and interpersonal strengths that enhance my ability to deliver exceptional customer service.

During my tenure at Amazon, I consistently met key performance indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Contact Resolution (FCR). I am adept at processing returns and refunds accurately while maintaining a positive customer experience. My strong command of MS Excel and Office tools allows me to manage data effectively, ensuring that I contribute to the overall efficiency of the team.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Amazon.in Pvt. Ltd.

May 2024 - Jan 2025 (8 months)

Responded to customer inquiries across multiple simultaneous chats & calls using chat tools (AC3). Worked in a KPI-driven environment, consistently meeting targets like AHT, CSAT, and FCR.

Customer Service Multi Chat Handling KPIs Conflict Resolution MS Excel Microsoft Office Suite Typing Communication

Education

Degrees, certifications, and relevant coursework

MIT World Peace University

PGDM, Human Resource Management

Completed a Post Graduate Diploma in Human Resource Management, gaining expertise in HR principles and practices. This program provided a unique blend of operational and interpersonal strengths.

Yogeshwari Mahavidyalaya, Ambajogai (BAMU University)

Bachelor of Computer Science, Computer Science

Grade: 76.23%

Obtained a Bachelor of Computer Science degree with a strong academic performance, achieving 76.23%. This program provided foundational knowledge in computer science.