dolby verma
@dolbyverma
I resolve complex customer issues through high-volume chat support and strong first-contact resolution.
IndiaWhat I'm looking for
I've delivered chat-based customer support for global customers at Teleperformance, managing complex issues and escalations with full case ownership through resolution.
I handle around 60 customer chats daily while maintaining SLA, quality, CSAT, and first-contact resolution standards. I've been recognized twice as a monthly star performer, ranking among top performers with 95% CSAT and consistent KPI achievement.
Experience
Work history, roles, and key accomplishments
Chat Support Executive
Teleperformance
Nov 2023 - Feb 2026 (2 years 3 months)
Delivered exceptional customer experience through professional chat-based support for global customers. Managed complex issues and escalations with full case ownership until resolution, focusing on customer retention and first-contact resolution.
Education
Degrees, certifications, and relevant coursework
SPMR College of Commerce
Bachelor of Commerce, Commerce
2019 - 2022
Pursued a Bachelor of Commerce degree at SPMR College of Commerce, Cluster University of Jammu, from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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