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Hashim Farooq

@hashimfarooq

Customer Support Specialist at TaskUs who resolved order, account, and product inquiries while maintaining high customer satisfaction.

India

Message

At TaskUs, I provided real-time phone and chat support for order, account, and product inquiries. I researched concerns across internal tools and CRM systems, documented cases, and collaborated with internal teams on complex issues.

At Teleperformance, I handled more than 60 daily customer interactions through voice and chat, assisting with billing, account, and service questions. I maintained 90%+ customer satisfaction while using Zendesk to track and resolve cases.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TaskUs

Jul 2025 - Aug 2026 (1 year 1 month)

Provided real-time customer support via phone and chat for order, account, and product inquiries. Maintained strong customer satisfaction scores by resolving issues quickly and professionally.

CRM Tools Zendesk Salesforce Time Management Multitasking Active Listening Knowledge Database Navigation Adaptability

Customer Support Specialist

Teleperformance

Oct 2023 - Nov 2024 (1 year 1 month)

Handled 60+ daily customer interactions through voice and chat channels. Assisted customers with billing issues, account inquiries, and service questions while maintaining 90%+ customer satisfaction.

Zendesk CRM Customer Service Voice support Live Chat Escalation Management