Shine Samuel
@shinesamuel
I streamline remote administration and deliver trusted customer service.
KenyaWhat I'm looking for
I'm a freelance virtual assistant providing administrative support to clients across diverse industries. I manage schedules, coordinate meetings, conduct market research, compile data, and handle sensitive information confidentially.
Previously at Samu Farmers Agrovet Center, I supported customers with agricultural product recommendations, processed purchase orders, managed inventory, and contributed to monthly sales targets through demonstrations and consultations.
At Huduma Center Kakamega, I welcomed government-service visitors, issued service tickets, resolved inquiries, maintained transaction records, and worked with cross-functional teams to improve service delivery and reduce wait times.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant
Self-Employed
Jan 2022 - Present (4 years 9 months)
Provide comprehensive administrative support to multiple clients across diverse industries, managing schedules, conducting market research, and maintaining confidentiality.
Sales & Customer Service Associate
Samu Farmers Agrovet Center
Jan 2019 - Jan 2021 (2 years)
Delivered personalized customer service by assessing client needs and recommending agricultural inputs. Managed inventory, processed purchase orders, and supported sales team in achieving monthly targets.
Customer Service Intern
Huduma Center Kakamega
Nov 2017 - Apr 2018 (5 months)
Welcomed and assisted daily visitors with government service inquiries, issued service tickets, and resolved customer issues through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
Masinde Muliro University of Science and Technology
Diploma, Public Relations and Creative Advertising
2016 - 2018
Pursued a Diploma in Public Relations and Creative Advertising, gaining skills in communication and public relations.
Mua Hills School
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Completed Kenya Certificate of Secondary Education (KCSE) from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Skills
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