Open to opportunities

Staicy Muthoni

@staicymuthoni

I am a reliable Customer Support Specialist with 5+ years of experience in email and chat support, solving issues and ensuring customer satisfaction.

Kenya

Message

What I'm looking for

I am looking for a remote role in customer support or administrative assistance where I can use my skills in communication, problem solving, organization and deliver high quality service to clients. I am especially interested in roles that involve email and chat support, data entry and general virtual assistance tasks.

I’m a detail-oriented Virtual Assistant and Administrative Support professional with over 5 years of experience across customer service, travel coordination, scheduling, and office administration. I focus on calendar accuracy, organized documentation, and clear communication that reduces friction for teams and clients.

In my recent roles at BCD Travel, I coordinated international travel logistics for conference attendees, managed hotel and ground transport coordination under tight timelines, and supported guests with timely communication and problem resolution. I also maintained accurate movement logs, guest reports, and internal documentation, and scheduled staff shifts while handling administrative coordination tasks.

Previously, I supervised guest handling at Nairobi airport for Apollo Tours and contributed to customer onboarding and after-sales support as a Sales Intern at MultiChoice Kenya. I’ve also built strong business operations experience through freelance butchery and livestock farming—managing budgeting, inventory, sales tracking, vendor relationships, and day-to-day logistics. I’m reliable, proactive, and committed to helping businesses run smoothly in remote environments.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation Specialist

Current

Asap Tickets

Jun 2026 - Present (0 months)

-Conducted targeted market research to identify, source, and qualify high-potential sales leads.
-Maintained and updated lead databases and CRM systems with accurate contact and interaction logs.
-Initiate outbound calls to pitch services and build sales pipeline
-Collaborated closely with the sales and marketing teams to optimize lead generation strategies and
conversion rates.

Cold Calling CRM Management Data Entry Lead Generation Calendar Management

Current

Freelance Farm Operator

Current

Butchery & Livestock Farming

Jan 2024 - Present (2 years 5 months)

Continued managing livestock and butchery operations, including sales tracking, inventory management, and expense monitoring. Coordinated vendor relationships to ensure timely supply and operational continuity.

Inventory Management Record keeping Vendor coordination Supply Management Operations Planning Logistics Coordination

Airport Representative

BCD Travel

Aug 2018 - Oct 2024 (6 years 2 months)

-Coordinated international travel logistics including hotel bookings and ground transport for conference
attendees.
-Maintained accurate movement logs, guest reports, and internal documentation.
-Scheduled staff shifts and handled administrative coordination tasks.
-Liaised with hotels and transport vendors to resolve issues under tight timelines.

Team Leadership Client Relationship Management Problem Solving Time Management Multitasking Travel Coordination Administrative Support

Freelance Farm Operator

Butchery & Livestock Farming

Jan 2020 - Jan 2021 (1 year)

Managed daily business operations including budgeting, inventory control, and sales tracking. Maintained financial records and coordinated poultry rearing activities such as feed planning and buyer logistics.

Budgeting Inventory Management Financial Record Keeping Poultry Rearing Coordination Vendor Management Logistics Coordination

Supervisor/ Airport Representative

Apollo Tours & Travel

Mar 2016 - May 2017 (1 year 2 months)

-Supervised guest handling services at Nairobi airport.
-Managed service inquiries and delegated tasks to junior team members.
-Recorded guest movements and ensured timely coordination with internal teams

Booking Management Email Communication Call Handling Team Collaboration Invoicing

Sales Intern

MultiChoice Kenya

Aug 2014 - Jun 2015 (10 months)

Supported customer onboarding and after-sales service, handling sales documentation and customer service reporting. Tracked leads and maintained accurate customer records to support sales operations.

Customer Onboarding After Sales Support Sales Documents Record keeping Data Entry Office Administration