Open to opportunities

Sahel Okinya

@sahelokinya

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Dedicated Virtual Assistant with a passion for customer service.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to utilize my organizational skills and customer service expertise in a supportive environment.

I am a dedicated and proactive Virtual Assistant with a strong background in customer service and administrative support. My experience has equipped me with the skills to manage schedules, emails, and data entry efficiently, allowing busy professionals to focus on their core responsibilities. I pride myself on being highly organized, tech-savvy, and detail-oriented, which enables me to provide exceptional support to my clients.

In my role as a Customer Service Assistant, I have successfully managed inquiries through various channels, ensuring that customer concerns are resolved quickly and professionally. My previous experience as an Administrative Intern further honed my skills in document handling, data entry, and event organization. I am passionate about helping businesses streamline their operations and improve their overall efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Assistant

Current

Self-employed / Freelance

Jan 2022 - Present (3 years 7 months)

Provided online and in-person support to clients by handling queries, scheduling meetings, and maintaining communication records. Managed incoming inquiries through email and phone, resolving customer concerns quickly and professionally.

Customer Support Calendar Management Data Entry Online Research

Administrative Intern

Local Business Support Hub

Jan 2021 - Dec 2022 (1 year 11 months)

Supported administrative staff with document handling, data entry, and file organization. Drafted reports, handled emails, and helped organize company events.

Data Entry File Organization

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management

Diploma, Business Administration

Currently pursuing a Diploma in Business Administration, focusing on core business principles and administrative practices. Developing skills in management, finance, and organizational behavior to enhance professional capabilities.

SkyTech College

Certificate, Computer Applications

Completed a Certificate in Computer Applications, gaining proficiency in essential software and digital tools. Developed skills in word processing, spreadsheets, presentations, and internet navigation, crucial for modern administrative roles.