alvin kirima
@alvinkirima
Detail-oriented Virtual Assistant delivering accurate admin, data, and customer support.
What I'm looking for
I’m a detail-oriented, highly organized Virtual Assistant with proven experience in administrative support, data entry, customer service, and social media management. I handle high-volume tasks with accuracy while maintaining confidentiality and delivering high-quality work in fast-paced remote environments.
Since 2023, I’ve managed emails, scheduling, and calendar organization for clients, along with accurate data entry and database/spreadsheet maintenance. I also conduct internet research and compile reports, helping clients stay informed and organized.
Before that, I worked as a Customer Service Representative / Call Center Agent (2022–2023), where I responded to customer inquiries, resolved complaints efficiently, processed orders, tracked deliveries, and updated customer records. I maintained high customer satisfaction through clear communication and professional call handling.
I continue to support brands as a Social Media Assistant / Marketer (2022–Present) by managing accounts (posting, scheduling, engagement), creating basic content and captions, monitoring analytics, and responding to messages and comments to strengthen brand presence.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2023 - Present (3 years 5 months)
Managed client emails, scheduling, and calendars while maintaining accurate databases and spreadsheets through high-quality data entry. Conducted internet research, prepared documents, and handled customer inquiries via email and chat with professionalism and confidentiality.
Social Media Assistant
Freelance
Jan 2022 - Present (4 years 5 months)
Managed social media accounts by posting, scheduling, engaging with audiences, and responding to messages and comments to maintain brand presence. Monitored analytics, created basic content and captions, and suggested improvements to support engagement.
Customer Service Representative
Freelance
Jan 2022 - Jan 2023 (1 year)
Handled inbound and outbound customer calls and resolved complaints efficiently to maintain high customer satisfaction. Processed orders, tracked deliveries, and updated customer records while communicating clearly and professionally.
Data Entry Clerk
Freelance
Jan 2021 - Jan 2022 (1 year)
Entered and verified large volumes of data with high accuracy while organizing and maintaining digital records. Performed data cleaning and validation tasks, ensuring confidentiality and data security throughout the process.
Education
Degrees, certifications, and relevant coursework
alvin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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