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Sheryn User

@sheryn0715

Strategic Chief of Staff and Operations Integrator creating systems, driving execution, and giving founders leverage to scale.

Philippines

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What I'm looking for

I help founders and executives turn ideas into execution by building systems, leading teams, and creating operational leverage that drives growth.

I’m a strategic executive support specialist with 11+ years of optimizing business operations and freeing up executive bandwidth. I specialize in removing coordination overhead through calendar management, communication triage, and stakeholder prioritization—so leadership can stay focused on high-leverage decisions.

As Chief Global Recruitment & Operations/Business Operations Strategist (Jan 2020–2026), I oversaw the architecture and launch of a signature recruitment system that reduces coordination overhead for C-suite leaders scaling talent across US accounts. I lead remote teams across recruitment and client success, overseeing daily operations and complex scheduling systems. I also design EA systems (SOPs) and automation to streamline workflows and reduce administrative friction.

Previously, I drove measurable impact as an Operations Manager / Client Success Manager by implementing scheduling and meeting preparation protocols and building EA systems that increased leadership bandwidth by 30%. I’ve also delivered strong customer outcomes—98% satisfaction ratings—while coordinating travel logistics, cross-functional workflows, and communication triage across global time zones.

Experience

Work history, roles, and key accomplishments

Chief Global Recruitment & Ops

Private Company (NDA Protected)

Jan 2020 - Jan 2026 (6 years)

Owns the architecture and launch of a recruitment system that reduces coordination overhead for C-suite leaders. Leads remote teams and builds EA systems (SOPs), scheduling systems, and automation to improve executive bandwidth and global stakeholder communications.

Global Recruitment Architecture Recruiting Systems Remote Team Leadership Client Success Executive Support Calendar Management Scheduling Systems EA Systems (SOPs)Process Automation Meeting Preparation Executive Bandwidth Project Logistics Bottleneck Anticipation

Operations Manager / Client Success

Right Hook Holdings

Jan 2019 - Jan 2021 (2 years)

Managed complex client relationships and travel logistics to support successful delivery for executive-level partners. Improved client retention and satisfaction through stakeholder prioritization, communication triage, and standardized scheduling and meeting preparation protocols.

Client Success Travel Logistics Scheduling Systems Meeting Preparation EA Systems (SOPs)Executive Support Client Retention

Operations Manager / Customer Success

DGLAB Pty Ltd

Jan 2019 - Jan 2019 (0 months)

Coordinated executive calendars, scheduling systems, and communication triage to support high-value customer success initiatives. Managed stakeholder prioritization and ensured meeting preparation and documentation across different time zones.

Calendar Management Scheduling Systems & Customer Success Executive Support Meeting Preparation Documentation

Digital Marketing Assistant

Time Clock Wizard Inc

Jan 2019 - Jan 2019 (0 months)

Managed eCommerce logistics across Amazon and Shopify to ensure seamless customer experience operations. Improved post-sale engagement through communication triage and supported growth opportunities via market research while implementing automated scheduling for digital marketing task management.

Shopify E Commerce Operations Customer Experience Operations Post Sales Market Research

Social Media Manager

West Growth Holdings

Jan 2019 - Jan 2019 (0 months)

Developed and executed social media strategies aligned with executive vision and brand positioning. Increased audience growth and engagement by 200% while managing content calendars and campaign performance tracking using advanced scheduling systems.

Social Media Strategy Positioning Audience Growth Campaign Tracking Scheduling Systems Community Engagement

School Business Manager

Crestar Education Group

Jan 2016 - Jan 2018 (2 years)

Led school business operations and administrative strategy with a focus on reducing coordination overhead for senior leadership. Owned calendar management and meeting preparation for school-wide administrative strategy sessions and board reviews while implementing rigorous EA systems (SOPs).

Executive Support Financial And Operational Decision Support Team Management Process Optimization EA Systems (SOPs)Calendar Management Meeting Preparation

Client Service Team Lead

DP Information Network

Jan 2013 - Jan 2016 (3 years)

Drove client service outcomes by ensuring effective communication triage and rapid stakeholder response, achieving a 98% customer satisfaction rating. Strengthened client relationships and improved internal workflows through cross-departmental coordination and standardized administrative processes.

Customer Satisfaction Client Relationship Management Executive Support