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Analisa Orquin

@analisaorquin

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I build GoHighLevel systems and operations workflows that keep service businesses organized and scalable.

Philippines

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What I'm looking for

I'm looking to build and improve business systems, automations, and client onboarding processes while leading organized, client-focused operations.

I build and manage GoHighLevel systems for coaches, agencies, and service-based businesses, from CRM pipelines and automated workflows to funnels, booking flows, payment integrations, and client onboarding. I use Zapier, Make, webhooks, and compliant SMS and email configurations to reduce manual work and keep lead follow-up organized.

I've also led remote teams of up to 10 across operations, research, data management, and client delivery. My background in quality assurance, coaching, KPI reporting, SOPs, and customer support keeps my systems practical, tested, and focused on the client experience.

Experience

Work history, roles, and key accomplishments

Current

Business Systems & Operations Specialist

Current

Self-Employed

Jan 2018 - Present (8 years 8 months)

Build and manage GoHighLevel sub-accounts end to end, including pipelines, custom fields, tags, user roles, and permissions. Design and automate workflows for lead capture, appointment reminders, and client onboarding using Zapier, Make, and webhooks.

GoHighLevel WordPress Zapier Make Webhooks Stripe Conversation AI Chatbot Snapshots Client Onboarding Technical Support Troubleshooting SOPs Loom

Operations Manager - Remote

Book For You Virtual Assistants

Sep 2021 - Mar 2023 (1 year 6 months)

Led a remote team of 10 virtual assistants across lead generation, research, data management, outreach, and creative support. Set and tracked team KPIs, built performance dashboards, and coached team members through regular one-on-ones and performance evaluations.

Team Leadership KPI Tracking Performance Dashboards Coaching Recruitment Onboarding Training SOPs Workflow Improvement Operational Meetings Client Communication

Project Manager - Remote

SpeakerTunity

Jan 2018 - Mar 2023 (5 years 2 months)

Led a remote team of 6 research and data specialists who sourced, validated, and maintained business-critical prospect data. Served as the primary client contact, presenting project updates, performance metrics, and recommendations in weekly client meetings.

Project Management Team Leadership Data Management Client Communication SOPs Quality Control Billing Invoicing Payroll Processing Timesheets

Research & Data Entry Specialist - Remote

SpeakerTunity

Nov 2016 - Dec 2017 (1 year 1 month)

Researched and built a database of organizations across the US and Canada that host speakers for their events. Maintained database accuracy with a two-part update process and identified new organizations to add to the database.

Research Data Entry Database Management Email outreach Contact Verification

Virtual Assistant - Onsite

Shore360 Inc.

Oct 2016 - May 2017 (7 months)

Provided remote administrative and operational support for a non-profit organization, managing the inbox, onboarding coordination, travel arrangements, scheduling, and timesheets. Prepared proposals for potential partners and managed payroll and account reconciliation in Xero.

Administrative Support Inbox Management Onboarding coordination Travel Arrangements Scheduling Timesheets Proposal Writing Payroll Xero Volunteer coordination

Service Quality Coach

Ingram Micro

Jan 2015 - Mar 2016 (1 year 2 months)

Served as the primary point of contact for the Australia-based client on outstanding tickets, escalations, and cross-process investigations. Conducted quality assurance audits of customer interactions across phone and email, and delivered structured coaching sessions to improve service quality.