Open to opportunities

Vanessa Rivera

@vanessarivera

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Experienced operations and client-support leader driving projects, teams, and process improvements across industries.

Philippines

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What I'm looking for

I seek a leadership role where I can improve operations, coach teams, streamline workflows, and drive client-facing growth in a collaborative, mission-driven company.

I am an experienced operations and client-support leader with over 10 years driving projects, managing teams, and streamlining processes across diverse industries. I combine strategic leadership with hands-on execution to deliver reliable results, clear communication, and exceptional client service.

In executive support roles I managed high-level calendar coordination across time zones, confidential correspondence, travel logistics, CRM maintenance, and cross-department alignment that enabled timely decision-making and smooth operations.

In sales and commercial roles I led national sales efforts, developed branding and marketing strategies, and delivered strong growth—including achieving a minimum of 300% sales growth per annum in a regional product line while managing sales, marketing, and technical teams.

I am proactive at identifying operational gaps and introducing productivity tools and optimized workflows to improve team efficiency, support business development, and ensure consistent client outreach and compliance for government-related engagements.

Experience

Work history, roles, and key accomplishments

Student Adviser

International Career Institute

Jan 2024 - Jan 2025 (1 year)

Supported students by resolving academic, technical, and administrative concerns, ensuring accurate records processing and smooth enrollment workflows.

Records Management Enrollment Communication CRM Email Support Live Chat

Executive Assistant

International Association of U.S. Government Contractors

Jan 2020 - Jan 2024 (4 years)

Provided comprehensive executive support to the CEO including multi-timezone calendar management, confidential correspondence handling, and coordination of travel and events to improve executive efficiency.

Executive Support Calendar Management Travel Coordination Confidentiality CRM Meeting facilitation Report Preparation

Commercial Sales Lead

Cargill Phils.

Jan 2016 - Jan 2020 (4 years)

Led national sales and marketing for new product lines, partnering with dealers to achieve sustained growth and delivering minimum 300% annual sales growth for assigned products.

Sales Leadership Channel Partnerships Marketing Strategy Team Management Business Development Contract Negotiation

Medical Representative

Novartis Healthcare Phils.

Jan 2012 - Jan 2016 (4 years)

Managed product segmentation and positioning for cardiovascular and diabetes portfolios, securing hospital formulary inclusions and increasing sales and brand recognition within the territory.

Pharmaceutical Sales Product Positioning Market Analysis KOL Engagement Territory Management

Business Intelligence Analyst

Globe Telecom Inc.

Jan 2010 - Jan 2012 (2 years)

Analyzed sales and inventory data for prepaid and postpaid segments, tracked performance against targets, and supported sales operations with reporting and blitz coordination.

Data Analysis Sales Reporting BIツール Performance Tracking SQL Excel

Cabin Crew / Flight Attendant

Cebu Pacific

Jan 2006 - Jan 2010 (4 years)

Delivered in-flight customer service, completed cabin crew training (DC-9, A319/A320), and received awards for service excellence while serving international routes.

Customer Service Safety Procedures In Flight Service Aircraft Familiarity Teamwork Crisis Response Passenger Communication

Education

Degrees, certifications, and relevant coursework

International Career Institute

Student Advising

2024 - 2025

Studied and worked as a student adviser supporting academic, technical, and administrative student needs.

University of the Philippines Los Baños

Bachelor of Science, Developmental Communication

2002 - 2006

Activities and societies: Engaged with prospective students, responded to inquiries, and supported enrollment communications via phone, email, and live chat.

Completed a Bachelor of Science in Developmental Communication with a major in Educational Communications, supporting student engagement and administrative processes.